EnerBank USA, Mooresville, NC

Stay away from this bank. Horrible place to do busir ess with. They'll give you a low payment, but outragious interest rates that compound daily. You'll be paying forever and never touch the principle balance. Also, they make it difficult for you keep up with the amount that you are paying towards principle. Their website for making payments doesn't allow you to check any information about your loan and balance. This is done on purpose so that you never realize that you're not making any headway on the principle of your loan. Stay away. I did business with them for four years, payed over $8000 but only not the principle down on my loan by $4000.

After just calling and speaking to a representative Ryan, I am compelled to write this review. I opened this loan for a heat/ac unit several years ago. I received an email stating that my account was 30 days late and please reply to the email or call them. I immediately logged into my Enerbank account and big red warning pops on the screen saying I had just made a payment less than 2 weeks before. I went ahead and submitted another payment. I then went back to the email and emailed the representative back. It has been at least five business days since I sent the first email and have yet to get a response. I sent a second email yesterday and still no response. I called them today and ask them if there was anything they could do to remove that from my credit report because it had dropped my score 129 points and I had worked very hard for that score and had never been late on this account before. My score went from a 759 to a 630. The representative was unwilling to help. I was referred to this company by the contractor that put in my HVAC unit. You would think if they have the power to report it to the credit bureau then they also have the power to correct it. Especially when it is a long time faithful customer that has never been late. I fully understand that it is my responsibility to make my payments on time but I was unaware that I was late due to just making a payment two weeks prior. Beware of doing business with them is all I can say. I would be willing to speak with a person in a supervisor position to try and work this out and at that point I will edit/update/delete this review. At this time, a 1 is all I would give them. Tina McAnally

HORRIBLE LENDER!!! DO NOT TRUST!!!! I was never told/explained to that this was a flex loan. The first portion was paid to the contractor in February 2020 to “get the job started” but the job didn’t start until June 2020, so the loan accumulated a f-ckton of interest before the second portion was paid to the contractor at the completion of the job. Over the course of 1.5 years, I only paid $250 to principle and had to pay nearly $3k more than anticipated to pay off loan balance early. When I asked where this was disclosed in my original agreement, no explanation was available. I also asked why there was discrepancies between payoff values on my statements and what I was told was my final payoff over the phone and I was told maybe the statements were for the first half of my loan (which doesn’t make sense now that I think about it, but too late now). Additionally online system is a freaking nightmare. You can’t see how much you owe, the documents/agreements you signed, interest rates, etc. If your company/contractor states they only work with this company— RUN!!!!!! Or look into other personal loan options instead.

Total con artist. They hook you with 0% interest but don't fall for it. Their website contains no history of your payment, no ability to see your balance etc. We paid every month and when the loan was supposed to be "paid off" they said there was a balance of $780. When I questioned what it was for they said they couldn't access it on their system! It was a nightmare. Stay far far away from this scam.

This entire banking operation should be illegal. Website doesn't allow you to see your balance or let you view how much of your payment is going to principle and interest. Also, you're unable to set up payments for future dates. You can only make your payments on the current dates. They do anything to get those payments late, and interest is calculated daily. You'll be paying 30 years to get your balance paid down and the amount of interest will more than double your principle. STAY AWAY from this bank. They got me, don't let them get you.

If I could rate this company a 0 star I would’ve! I was roped into using this company thanks to getting a fence for my former house! Talk about a bunch of scam artists, I paid off on their online portal what I believed was my final balance after selling my house. When 3 months later I get notified that another payment is going to be posted soon, I call them to find out why there would even be another payment, they inform me that the interest is always paid separately! After I explain to them my situation and that I used the money from the sale of my house to pay off the loan, but I’m willing to pay what I had owed back in September. The manager tells me that they can’t back date the interest payments. So there’s nothing she can do to help me since it’s from too long ago! I haven’t paid anything on this since September but now that they are notifying me that something is owed, it’s too far back!! I hope everyone can avoid this business! No customer support whatsoever, I’ve never left a bad review on a place, and I almost want to let it go to collections out of spite.

EnerBank USA is a total scam. *********I Mean a total scam.********* Yes, a total scam. they are absolutely greedy interest hog machine. I would give it zero stars if that was possible. They charge interest daily, and you will never know how much goes to principle. First, they start you off with 4 months $50 payments "to make sure you and the contractor don't have issues." but what they are not saying is interest being charged daily for the original amount. You're required to make your monthly minimum payment for two years, and that goes to interest only, but nothing goes toward the principle. **************** is nonexistent because of long wait times, and the website is a serious joke. To avoid stress, never consider this BANK or PLEASE get financed by other institutions. UGH!!!!!

So I got saddled with Enerbank through my contractor for zero interest for 6 months. I pre-paid off some of the balance during the 6 months. Their payment statements are VERY confusing. I called today to pay off the whole thing & was on hold for over am hour. I called the number I had to initially sign up for the loan, & my call was answered right away. See what's happening here?! The folks at that number couldn't handle the pay off balance call & transferred me back to the 1 hour plus hold queue. That just sucks. I gave them 2 stars instead of only 1 because once I reached someone, she was helpful and the account was handled as it needed to be. Terrible customer treatment though.