First Horizon Bank, Sanford, NC

My company works with this company. I went to pick up some mail and I was seriously asked "what took so long", which is rude & inconsiderate, considering I wasn't late and I was within the scheduled several hour time frame. If we (my company) don't come for the day or even week when we're scheduled to, they are entitled to complain. However, just because me or my colleagues don't come precisely when they want us to at their beck and call doesn't mean there's some issue or that we're fooling around picking our noses, or that we can be patronized in such a manner. We have many other customers to service at any given time -- as long as we make it before the deadline for the day, they should sit back, be patient and practice their customer service skills.

This bank is awesome! They are always friendly and every experience I have had there has been wonderful! When I helped my granddaughter open a checking account there, they were so nice in helping her to get started. Every time I go to the drive-through window, the tellers are very polite and friendly.

Erroneously set up my paycheck to go into my son's social security disability account and then told me it was no big problem and I could just go to social security office to fix it. Deposited only $250 on my account when I gave them a good check for $550.. Never apologized for their error. Worse bank ever.

I am a business owner and have been for 15 years. to say the least I have never dealt with a bank as rude as this one. I have a builder who has a history of cashing bad checks and banks with this bank. I always have gone and turned the check in to a bank check to guarantee funds. Yesterday I get told because I am not an account holder I will no longer be able to do this. Why??? I ask the tell she states she just got informed this month of bank policy. Well I still don't understand so I ask to review the policy. Her response was your not a customer so we cant give it! Well I say that makes no sense and then I say if I open an account may I then have a copy?? She replies to me no it in employee information only! Well so now to take her word for it and still not have them honor there check to our business I am to say the least frustrated. So I am forced to open an account to avoid the long waiting of the check that may bounce if I just deposit it into my accounts take 2 weeks builder incurs 8 to 10,000 more in debit with me and the bank has no policy to show for it! Well I am loosing my mind here on trying to understand this. So Now I have an account still no policy of on the matter call to get answered and be told that they might return my call after review of my complaint. She stated taking my complaint that I have requested to be contacted well YES !!! I strongly urge you to choose another bank to do business with! I have several bank relationships and never in 15 years of good business habits ever dealt with a bank to big to remember why they are in business to begin with. Its a sad day when you get a check and cant get it honored or funds secured due to Policy issues that are not even properly supported.

This conversion is horrible. I thought for the first 90 day direct deposit would automatically be handed due to this messy merge. Lock out of account, cant reach anyone. I hope my insurance coverage doesnt lapse because they said it would automatically be drafted out ...smh

Rachel is fantastic, the tellers are very professional and considerate. I really appreciate the way they treat people like human beings rather than an account number/balance.

My company works with this company. I went to pick up some mail and I was seriously asked "what took so long", which is rude & inconsiderate, considering I wasn't late and I was within the scheduled several hour time frame. If we (my company) don't come for the day or even week when we're scheduled to, they are entitled to complain. However, just because me or my colleagues don't come precisely when they want us to at their beck and call doesn't mean there's some issue or that we're fooling around picking our noses, or that we can be patronized in such a manner. We have many other customers to service at any given time -- as long as we make it before the deadline for the day, they should sit back, be patient and practice their customer service skills.

This bank is awesome! They are always friendly and every experience I have had there has been wonderful! When I helped my granddaughter open a checking account there, they were so nice in helping her to get started. Every time I go to the drive-through window, the tellers are very polite and friendly.