United Federal Credit Union - Statesville, Statesville, NC

Terrible bank! Opened a new account with them (there is a fee of $50 to open the account, then you can use it), after raving reviews from family and friends, and they couldn’t seem to fix the issue with my card not working. I returned again after they claimed they fixed it, because STILL my card wasn’t working. Neither was purchasing online by just imputing my card number. They claimed they fixed it again. They charged me $7.00 per month my account was inactive due to THEIR BANKING SYSTEM FAILING and claimed it was MY FAULT! This is NOT my main bank account, so I wasn’t in a hurry considering I work all of the time, to fix the issue. If I was aware of their charge of $7 per month for inactivity, I can guarantee I would have been there sooner. Manager wasn’t In when I went to speak to someone, yet they had me wait 30 minutes to tell me just that. $50 to $22 dollars in my account. Manager left me a voicemail later claiming the inactivity only goes back 2 months, therefore she can only refund me 14 dollars and she will “not be providing courtesy refunds due to non credit federal union errors in the future.” MY ACCOUNT WASN’T WORKING! AFTER NOT ONE, NOT TWO, BUT NOW THE THIRD VISIT WITH A NEW CARD AND PIN!! I am so glad this wasn’t my main bank, because I would have been so screwed. I’m closing my account as soon as possible and telling everyone I know to NEVER, EVER bank here. Very short lived time banking with them, but considering all of the issues they have, I will 100% take my chances elsewhere.

I wouldn't bank anywhere else. The tellers are very knowledgeable and friendly. I bought my first house with their help. They have helped build my credit and saved me when my identity was stolen. It's been 10 yrs so far and I have no plans of switching it up any time soon

I had a bit of an emergency late on a Friday afternoon and was so grateful for Cassie! She was patient, a total problem solver, and did it all with a smile. Great customer service is getting harder to find! I am not officially a member here but if the need arises, I’ll know where to go.

Best rates for CD’s! Excellent customer service. Nice gentleman opened my new account. He was very refreshing, kind & helpful.