Russell Smith | Branch Manager, NMLS ID# 78989 with ALCOVA Mortgage, Whiteville, NC

Russell worked with me for several years to help me get my credit rating inline so I could get approved for a home loan. He always took the time to discuss concerns, issues and solutions; without ever rushing or putting me off. He is a blessing to all those fortunate enough to have him in their corner.

Russell excels at quality customer service. He and his team are always available for questions and advice during the process. They also do an excellent job of finding solutions when problems pop up. He offers a lot of peace of mind during what can be a very stressful process for customers.

Russell and his entire team were wonderful to work with. They literally saved us from losing a house we were closing on after another lender screwed up. They were able to find us a loan package that worked and got us a great home. I will definitely use them again and I recommend that others do, too. Easy and effortless experience. Thanks!

Russell Smith made the home mortgage experience smooth from start to ending. He was always patient, available, compassionate, encouraging, and trustworthy. After everything was done, he felt more like family having your best interest at heart!

Best mortgage lender I’ve worked with in 20+ years as a Realtor! Communicative, honest, knowledgeable, and him and his team’s customer service exceeds all expectations! I cannot say enough about his skills and integrity! I highly recommend Russell, Amy, and Judy for all your mortgage needs!

I've completed multiple closings with Russell and his team over the last 15+/- yrs. He and his team are the best of the best at what they do. He's great at working with any level of client from highly qualified credit to a first-time buyer with maybe questionable or minimal credit. He also has a tried and tested system to get you through to closing quicker than the norm in the industry. Top-notch, compassionate, informative and high integrity are just a few words I think of when it comes to Russell and his team.

Russell and his team come with my highest recommendation. They made the home buying process easy as it could get. Very knowledgeable and professional. I could not be more pleased with how simple and comfortable the process became working alongside them through this process.

Russell and his team were some of the kindest and smartest people we have ever met. They were excellent at explaining the process, being on top of all paperwork, and helped us a achieve our short closing period! 10/10 recommend Alcova Mortage.