First Community Credit Union, Bisbee, ND

Upon my dad's death, we realized the credit union employee set up my parent's account incorrectly. Then they immediately froze her accounts and debit card because the system lacked the account agreement which the employee neglected to upload from the beginning. Even after they saw that 99% of the documents were in place and clearly the issue was on the bank side, it still took 2 weeks to "allow" her access back into her accounts. The attorney fees are far more than the interest ever earned on that account... thanks First Community Credit Union for stepping up to the plate and putting this on high priority. It was only after a dozen voice messages and a phone call to Susan at the Jamestown branch that we got a call back and the account reinstated correctly. So much for small town banking. Sad part is, that they knew my dad personally. I'd hate to see how they treat customers they don't know.... mom will be finding a new bank, I guarantee that will not take 2 weeks!

Upon my dad's death, we realized the credit union employee set up my parent's account incorrectly. Then they immediately froze her accounts and debit card because the system lacked the account agreement which the employee neglected to upload from the beginning. Even after they saw that 99% of the documents were in place and clearly the issue was on the bank side, it still took 2 weeks to "allow" her access back into her accounts. The attorney fees are far more than the interest ever earned on that account... thanks First Community Credit Union for stepping up to the plate and putting this on high priority. It was only after a dozen voice messages and a phone call to Susan at the Jamestown branch that we got a call back and the account reinstated correctly. So much for small town banking. Sad part is, that they knew my dad personally. I'd hate to see how they treat customers they don't know.... mom will be finding a new bank, I guarantee that will not take 2 weeks!