Pinnacle Bank, Lincoln, NE

They have horrible customer service and training. Clueless to policies but expect you to follow them. Heather seems a little lost. You can't TURN OFF a customers ATM card just because your feeling are hurt. The pinnacle customer service says they really need new management in the branches. Stay away if you like being treated with respect. Union bank is awesome and great customer service.

Their response was to pass along to management at Pinnacle Bank. Who cares? To top it off it was too late to change my retirement check direct deposit with SSA but Pinnacle could have redirected it to my new bank and they refused to do so. SSA said the bank could do this. Pinnacle chose not to. I am finding out their true character. Stay away from them.

Great customer service, knowledgeable and friendly staff. Don't want to go in? Well they have convenient online tools as well!

Adding to my earlier review of a couple days ago…. Their response was they will pass it on to their management team. Well Pi

I have been banking at Pinn back for over 35 years people are the best , always willing to help great bank, great people

Awesome branch for pinnacle bank out in Havelock. I have had a chance to interact with Ruby, Heather, and John on several occasions and every time I am very impressed with the service they provide. Will continue to come to this branch for as long as I live in Lincoln!!

If you're looking for a reliable dependable bank the Pinnacle Bank branch in Havelock is a great option. Need help with a wire, money order, cashier check, IRA distribution? Pinnacle Bank in Havelock is there to assist! No matter what your needs are the staff is there to help.

Everything you could need and more. The branch manager made time to meet with me and work through IRA issues that helped me retire with confidence. 10/10 would recommend to anyone and everyone!