U.S. Bank-Lu A Friend-Mortgage Loan Officer, Lincoln, NE

Longest story short approved me for more money then should have and instead of admitting and correcting the mistake took 2mos (1 day before close)to tell me the loan wouldn't go. In those 2mos I rented out my house and had to move out as I had a signed lease and deposit before I was told the loan wouldnt work. Now I am homeless and having to start the process over again . Very disappointing experience

Longest story short approved me for more money then should have and instead of admitting and correcting the mistake took 2mos (1 day before close)to tell me the loan wouldn't go. In those 2mos I rented out my house and had to move out as I had a signed lease and deposit before I was told the loan wouldnt work. Now I am homeless and having to start the process over again . Very disappointing experience

Hello Ryan, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to askusbank@usbank.com detailing the experience you had. In your email, please include your phone number and reference number 6056. We look forward to hearing from you. ^Heather