Raritan Bay Federal Credit Union, Sayreville, NJ

Probably one of my least favorite places to go to with customer service issues. I've never gotten a straight answer yet, just the runaround or vague responses at best. I am not sure how "well other banks do it too" is remotely helpful in explaining the situation. I should have left years ago when the bank lost valuable account information.

For the first time in two years I Missed two payments due to my covid layoff they took my car and told me I can’t get it back unless I pay the full loan. Loan specialist on the phone (AVA) won’t even speak to me & explain why. She simply says (sounding annoyed with me) “you didn’t pay we’re not financing this car anymore”. Very rude & not helpful at all no matter how polite I am. I’ve never dealt with this type unprofessionalism at a bank before. You would think I personally owe her money.

Worst Credit union!! Got my auto loan with them and there’s always a problem. Making bigger payments every month just to get out of there. Talking to them on the phone is useless, making payments and they they tell you you didn’t. Waiting on the payments to post for 2 weeks. This bank is a joke.

I've been a member for almost 40 years... the only place I do banking. Never an issue, never a problem, always helpful and always there for me.

Great customer service

Got my debit card stolen in Vegas, 11/8/23. Called 11/9/23 to let them know, was told I'd be sent a new one within 2 weeks. After 2 weeks of not receiving my card, I decided to call. They said nothing was ever issued, and they don't mail cards, I have to go pick it up from the bank (which is 25 minutes from my house..) ok whatever, no problem.. I then get a email saying $10 was taken out of my account for "plastic" for the new card?? I was never even told I would have to pay, they literally just took $10 out of my account without telling me. When I go to pick up the card, the woman says "oh your card was stolen so you shouldn't have to pay" to which I replied , "they already took the money out of my account without telling me.." I get a response of "oh" . And that was it. I proceeded to tell her I had 3 other credit cards stolen, all of which were replaced, no charge, and sent to my house within 3 or 4 days. Still nothing. They wouldnt give me my $10 back. Horrible customer service here. Makes me want to switch banks.

Probably one of my least favorite places to go to with customer service issues. I've never gotten a straight answer yet, just the runaround or vague responses at best. I am not sure how "well other banks do it too" is remotely helpful in explaining the situation. I should have left years ago when the bank lost valuable account information.

For the first time in two years I Missed two payments due to my covid layoff they took my car and told me I can’t get it back unless I pay the full loan. Loan specialist on the phone (AVA) won’t even speak to me & explain why. She simply … More