Community Bank, N.A., Bath, NY

Their app is very unstable and will constantly lock you out. Never any help from customer service and most are very rude about it. The bank itself convenient location very inconveniently not open or can't reach customer service on weekends (Saturdays). Switching banks the hassle with this one just isn't worth it.

Unfortunately as a long time customer of Steuben Trust being forced to now become a customer of Community due to a buyout hopefully they are as friendly and treat me with friendly atmosphere as Steuben trust staff did be nice if the branch was open on Saturday at least till noon!

Bank tellers are friendly and helpful. Service obtaining mortgage was extremely slow with rudeness shown towards the realtor when the deadline for obtaining mortgage confirmation was past.

Unable to solve problems by telephone. The bank's phone service is not 24/7.

Their app is very unstable and will constantly lock you out. Never any help from customer service and most are very rude about it. The bank itself convenient location very inconveniently not open or can't reach customer service on weekends (Saturdays). Switching banks the hassle with this one just isn't worth it.

Unfortunately as a long time customer of Steuben Trust being forced to now become a customer of Community due to a buyout hopefully they are as friendly and treat me with friendly atmosphere as Steuben trust staff did be nice if the branch was open on Saturday at least till noon!

Bank tellers are friendly and helpful. Service obtaining mortgage was extremely slow with rudeness shown towards the realtor when the deadline for obtaining mortgage confirmation was past.