Trustco Bank, Glenmont, NY

Glenmont NY office hours are nine to one. It is now 9:25 and the building is still closed. I'm not the only one upset by this inconvenience. People are standing outside the facility looking as annoyed as I am! It is now 9:45 and still no service. Bank teller comes flying through the parking lot, DD ice coffee in hand, giving dirty looks. Finally receive service; 10 a.m. No apology was given for opening late.

Very nice back only a few years old very modern and clean.

The worst customer service I’ve ever experienced. Every time we go to the bank we can’t leave the branch without being in line for 30-45 min for a simple mortgage payment transaction. Please move the lines. If someone has an outdated passbook in drive thru ask them to go inside as that is a transaction that takes time. Be aware of number of cars and the type of transactions that are being asked to be done thru drive thru. The worse experience ever.

Glenmont NY office hours are nine to one. It is now 9:25 and the building is still closed. I'm not the only one upset by this inconvenience. People are standing outside the facility looking as annoyed as I am! … More

Very nice back only a few years old very modern and clean.