Maple City Savings Bank, Hornell, NY

I have been with Maple City for 50 years, through the tough times when the board and employees weren’t to friendly. In the last 10 years under current leadership and board members they have hired and retained excellent employees that are available to help with your needs or questions. I live in Florida, but use only 1 bank, Maple City. Thank you Mike Caruso

We highly recommend Maple City Savings! They did our mortgage when we bought our farm and we're so helpful, friendly and easy to work with, that we stayed with them when we moved. Every time we've needed any assistance, MCSB has been so helpful.

You cannot trust what your "available balance" shows online because they resequence your transactions. When a bill is paid online with automatic withdrawal on a specific date and this is verified by said company and registers as paid in that companies system, the bank system says it was insufficient funds several days later even after a "pending transaction" registers on the specific date. They claim to have not been contacted by the company being paid on said date. Their statements are not accurate to other sources. Due to their delay in processing your transactions and clear and deliberate resequencing of transactions, even from their own ATM on site to several days later, you end up having to pay overdraft fees and being in the negative. Keep your receipts, take screenshots. When you can act them about these issues, they backpedal and dismiss they did anything wrong. They will, however, do the bare minimum to resolve the issue. It seems like if you aren't in certain financial status, or click, you don't matter as much as other consumers, but you're good enough to take overdraft fees from after they resequence your transactions and then tell you that you should be more aware of your purchases. I am aware of my pirchases. I am also aware of their habits of resequencing transactions. While it is legal to resequence, it doesn't make it right. And, neither will they. This bank is not good for anyone be who is disabled, low income, and struggling. You will be pushed out, labelled, and targeted deliberately by known predatory bank practices. If you call them on it, watch your account closely, they'll do it again. And then, claim it's your own fault.

Not worth the pain. Definitely switching to another bank ASAP. After doing the same thing for 2 years straight now there is an issue? And apparently all the people that have helped us monthly for the past TWO YEARS have all been doing it wrong? It's one problem with them right after another. Take your money else where!

Cindy Timothy (and the whole Maple City team) was amazing to work with while buying our house. We looked at so many properties and Cindy was always so fast to crunch numbers and get us any updated information that was needed. She always answered our questions thoroughly and went over every possible option for us so that we felt confident that we were making the best choice for our family. She genuinely felt the highs and lows of home buying with us and felt like a family friend through the whole process! We can’t recommend her and Maple City Savings enough!

This is my second time dealing with Maple City on a construction loan (one completed while I was stationed overseas) and quite frankly the service and attention to detail has been outstanding both times! Cindy and the whole team were super friendly, explained all options and were there to walk me through the process. I could not have asked for better customer care. Thank you!

We highly recommend Maple City Savings! They did our mortgage when we bought our farm and we're so helpful, friendly and easy to work with, that we stayed with them when we moved. Every time we've needed any assistance, MCSB has been so helpful.