CFCU Community Credit Union - Meadow Street Branch, Ithaca, NY

Very nice bank. Elaine was great when I was there today 1-3-23. She smiled, was very knowledgeable and fulfilled my needs. This branch is very conveniently located.

I bought a car while I was studying at Cornell from a local dealership. I'm convinced that this bank relies on getting strictly local business from unsuspecting customer by offering great interest rates. That's how they roped me in. They're certainly making up for their low rates by collecting all of the late fees they get by making transferring money and submitting payments as difficult as possible. They're behind the times with regards to technology. If you think you're going to be able to set up an easy, quick money transfer between whatever bank you bank with and CFCU, guess again. The only option is to set up a bill payment through the mail. On top of this, they tried to change the terms of my loan by increasing my payment amount, which then through off my schedule bill payment mailed check, which they gladly slapped another late payment fee on to. I then had to spend 45 minutes on the phone while listening to the slowest loan officer imaginable do the math as to why my loan was being charged late fees. After giving me 3 different incorrect diagnoses, she finally figured out what the issue was and reimbursed me the late fees. If not for that local dealership working with CFCU, I never would have gotten an account with them and I'd recommend staying as far away from them as possible.

Phenomenally quick service! I was expecting to spend nearly an hour and was out in 15 minutes with everything complete.

I had to use this bank for a loan on my car I bought about a year ago. This is the worst bank I have ever had to deal with. Their website is impossible to navigate, they often “update” their account portals so I can never get on my account to view how much money I owe. They NEVER answer the phone when I call and when I actually do get in touch with someone, they are rude. Avoid them as much as possible, it’s not worth the frustration and interest rates.

Bought a car from a local dealer and this was the bank they use. Literally the worst experience with a bank I’ve ever had. Super long wait times on the phone. They charge a fee to pay my bill online or by phone. Terrible customer service and to boot they basically lost my online account to pay the bill when they switched their provider. Will never be using them again.

I have been doing business with CFCU for almost 40 years. Their recent online computer "upgrades" have totally stalled my ability to process bills through their system. Seems CFCU may be okay for minor personal finances, but they cannot handle the transactions of a legitimate business.

I bought a car while I was studying at Cornell from a local dealership. I'm convinced that this bank relies on getting strictly local business from unsuspecting customer by offering great interest rates. That's how they roped me in. They're certainly making up for their low rates by collecting all of the late fees they get by making transferring money and submitting payments as difficult as possible. They're behind the times with regards to technology. If you think you're going to be able to set up an easy, quick money transfer between whatever bank you bank with and CFCU, guess again. The only option is to set up a bill payment through the mail. On top of this, they tried to change the terms of my loan by increasing my payment amount, which then through off my schedule bill payment mailed check, which they gladly slapped another late payment fee on to. I then had to spend 45 minutes on the phone while listening to the slowest loan officer imaginable do the math as to why my loan was being charged late fees. After giving me 3 different incorrect diagnoses, she finally figured out what the issue was and reimbursed me the late fees. If not for that local dealership working with CFCU, I never would have gotten an account with them and I'd recommend staying as far away from them as possible.

I've been with this credit union for 13 years and have always had a positive experience.