CFCU Community Credit Union - Transformation Center Branch, Ithaca, NY

They lost account closing paperwork, and instead of sending checks, they waited two months to send the money to the state as unclaimed property.

I typically go to the Meadow Street branch and always have a positive experience there, but this location on the Commons is really convenient, especially since neither branch is open on Saturdays anymore so it can be harder to fit in a visit in-between work. The issue is that CFCU's "transformation center" is confusing. After a few years, I still don't know what the term "transformation center" even means. It's nice if you just need to use the atm, but it's unclear what other services the branch offers or doesn't offer, as it's set up more loosely than a typical bank location. It's also sometimes unclear who to speak to and there can be a line as there's only one teller. I'm happy we have a location downtown, but wish it was a more traditional branch. I will say the 24-hr atm access is very convenient, though.

Tried to open an account with them twice. First time, there wasn't a soul to be seen in the whole building. Stuck around for 5 minutes, didn't see anyone, no one said hi, all I heard was someone puttering around in the back somewhere. … More

They lost account closing paperwork, and instead of sending checks, they waited two months to send the money to the state as unclaimed property.