Hudson Valley Credit Union, Poughkeepsie, NY

I really don't understand how a bank can be so awful. Customer service, services fees for everything, difficulty even opening a bank account for absolutely no reasonable cause. Oh my name didn't have my - in it. Like seriously... If you're reasonably trying to look for a bank absolutely do not use this bank. Ive had it for 4 years and it's my fault for not taking the time and finally just getting rid of it. DO NOT sign up for the secured card if you're looking at this bank even with my warning. You will have checks take days to go through, you will be left frustrated with random fees just don't do it. Continuing this I just got left on hold for 25 minutes then they hung up on me.

In order to sign into e-banking, you MUST AGREE to electronic billing. In order to withdraw consent, it says call the number. I have been on hold over an hour. I started at 1:30 pm on a Thursday. I just opened this account, but I can tell I won't be banking here very long. Nice people at the Highland Branch.

Terrible experience. No one knows what’s going on. Everyone has a different answer.

I closed my accounts over a year ago due to receiving dormancy fees that they refused to refund, even though I reactivated my account. Turns out I was misinformed when I was told the fees were non refundable. I recently received a check for the $38.96 in dormancy fees that they stole from me. I don't know why it's so hard for businesses to educate their employees properly. It's such a shame, and I am not impressed with HVFCU.

Came to pay my loan today and get approached by mask natzi TJ with a stacks of masks and asking me to put mask on. When I asked him to show me on the package where it stays about protecting from Covid, he said it is not about Covid, it is about face covering. I told him he is not my doctor and I will not wear mask. I also think I will refinance my car loan with a different bank since I went earlier today to two other banks and no one was pressing me into feeling like this.

Do not go to this location they are completely incompetent. Their atm steals ur card then they cancel it even when going inside. They employees don’t know what they doing and definitely closing my account with them because I notice money be coming out my account with out my approval

They are very aware of issues with their online banking system and are unwilling to improve it . Adding payees in bill pay has been a problem for years . I have spent countless hours reinstalling information , entering information through different browsers only to have the system kick back the payee. Save yourself some headaches and go elsewhere.

The staff is awesome, everyone I have dealt with at the Poughkeepsie branch is very nice. However, the amount of time it takes to transact anything is absolutely unacceptable. This is the only bank that I can't call my local branch and be connected to the staff member I last dealt with- who told me to call for them specifically if I had any other questions or issues to resolve.