Geddes Federal Savings & Loan Association, Syracuse, NY

Our current mortgage is through Geddes (we used a broker, did not go through Geddes directly). We took a home equity loan out last spring and decided to use Geddes since they were holding our primary mortgage. This was the worst financing experience we have ever had. There was no followup by bank personnel to keep the loan process moving forward, I am assuming there is no commission because the finance representative couldn't have put less effort in to help us. We had to contantly keep her moving things forward with emails and calls. At the time I blamed COVID for the lack of customer service shown by this bank, but I had dealt with other financial institutions during that time and received expectional customer service. Last week we called and left a message requesting tax information that we never received and have not received a call back. I fear the lack of customer service shown by this bank is normal and part of their cultural. Senior leadership at the institution should consider sending surveys to their customers so that they can get a true sense of the failures that are occuring with regards to customer service, lack of follow up, disinterest shown by their employees, etc. Unless, of course, this culture is acceptable to the leadership. If you have a choice, I would avoid Geddes Federal.

I have and have had accounts all over the world, but Geddes Federal is tops for safe, friendly, helpful banking. Their online portal is neat and clean. They are cost effective with either no or low fees depending on what I need. What sets them apart is the people-it's a great crew that takes super day-to-day care of the me. They always make me smile.

Went through Geddes Federal for my mortgage a few years ago and had a really good experience. They were easy to work with and they made the closing paperwork very simple, making it a quick and easy closing. I've had no complaints since I've been going there.

The mortgage department is good. Definitely don't deal with Patti Orioli. She is the rudest woman I've ever met. She needs to retire as she has no people skills whatsoever. She must have had a nasty life to talk to people the way she does.

The best company I've ever worked for, by far. Everyone gets along n works well together. The President (Brian Dumond), all the "Board Directors", along with all the other employees strive to get to know every member and each coworker on a personal level.

I have and have had accounts all over the world, but Geddes Federal is tops for safe, friendly, helpful banking. Their online portal is neat and clean. They are cost effective with either no or low fees depending on what I need. What sets them apart is the people-it's a great crew that takes super day-to-day care of the me. They always make me smile.

Our current mortgage is through Geddes (we used a broker, did not go through Geddes directly). We took a home equity loan out last spring and decided to use Geddes since they were holding our primary mortgage. This was the worst financing experience we have ever had. There was no followup by bank personnel to keep the loan process moving forward, I am assuming there is no commission because the finance representative couldn't have put less effort in to help us. We had to contantly keep her moving things forward with emails and calls. At the time I blamed COVID for the lack of customer service shown by this bank, but I had dealt with other financial institutions during that time and received expectional customer service. Last week we called and left a message requesting tax information that we never received and have not received a call back. I fear the lack of customer service shown by this bank is normal and part of their cultural. Senior leadership at the institution should consider sending surveys to their customers so that they can get a true sense of the failures that are occuring with regards to customer service, lack of follow up, disinterest shown by their employees, etc. Unless, of course, this culture is acceptable to the leadership. If you have a choice, I would avoid Geddes Federal.

Went through Geddes Federal for my mortgage a few years ago and had a really good experience. They were easy to work with and they made the closing paperwork very simple, making it a quick and easy closing. I've had no complaints since I've been going there.