KeyBank, Troy, NY

Never any parking even though they have their own lot. I’ve gone, there has been no parking and no customers in the bank, I’ve seen people park in the Kay bank lot and walk to other businesses; one guy was wearing a chefs uniform and went to a restaurant so he wasn’t worried about parking at length. I have mentioned the issue multiple times to employees and have emailed, I was told they don’t watch the lot and email said they’d look into things. This has been going on for 2 years.

I went in with government issued documents and they spelled my name incorrect and then tried to lie when I addressed the issue saying that that is what my DMV NY issued drivers license says; when they in fact take copies of the information provided to file for evidence. Adding the fact in my account all my personal information was incorrect as well. They also issued me a brand new debit card with a chip that does not work so when I go to stores to purchase items, I hold lines up looking like I have zero money because the chip keeps failing to get to the swiping option. The manager/ supervisor does not care what an inconvenience this is nor has any of these issues been rectified at all. Again, on top of being escalated with the main customer service contact center. This is the first time in my life I have ever encountered such a crazy issue with any banks branch.

The last straw with this banking institution, was when my tax return check got put on hold for some 2 weeks because apparently their computer system flagged my account as "too many withdrawals", when i had literally never withdrew money more than 1 time per month from an ATM. Even when i called, it took 2 transfers to get someone that could help me, and even the attendant on the phone agreed that shouldnt have happened. Mistakes with my money are not tolerated, and can be sure this bank lost my business, and will always make the same recommendation to anyone who asks.

Incompetent staff. Came in with my GF because her count was hacked, and we wanted to close the account and reopen a new one. This lady had to call the keybank help line!! Why doesnt the worker know what to do. This worker literally had no idea what she was doing. Never been to a bank where the employee knew less than the customer. SMH

My account was hacked this Summer and it couldn’t have been handled any better. Gloria was very pleasant and more importantly she did what needed to be done without a problem.

So am new with KeyBank am not even a month in. I have not gotten my debit card yet I been struggling never going to this location again.

Never any parking even though they have their own lot. I’ve gone, there has been no parking and no customers in the bank, I’ve seen people park in the Kay bank lot and walk to other businesses; one guy was wearing a chefs uniform and went to a restaurant so he wasn’t worried about parking at length. I have mentioned the issue multiple times to employees and have emailed, I was told they don’t watch the lot and email said they’d look into things. This has been going on for 2 years.

The last straw with this banking institution, was when my tax return check got put on hold for some 2 weeks because apparently their computer system flagged my account as "too many withdrawals", when i had literally never withdrew money more than 1 time per month from an ATM. Even when i called, it took 2 transfers to get someone that could help me, and even the attendant on the phone agreed that shouldnt have happened. Mistakes with my money are not tolerated, and can be sure this bank lost my business, and will always make the same recommendation to anyone who asks.