Northern Credit Union- Commerce Branch, Watertown, NY

These ppl are literally the best! Best customer service and so friendly and SUPER HELPFUL. Best CU I’ve ever banked with. Monique and Stephanie and all the team are amazing

Always having to wait toooo long, every week. One time it was 20 or more minutes. Regret coming here week after week and having to wait way to long. Gives me goid reason to go back to Community Bank.

If you have a navy federal account don't waste your time here, most unhelpful credit union I have ever been to

Great .Bank friendly people

Great bank, great service.

You guys have just 1 person working at the phone operating system. I called. I hung up on the lady because she was repeating herself and just frustrating me. I called back 10 minutes later same lady and so I was like. Can I get transferred to somebody else? And she hangs up on me so very unprofessional. Here I would like to talk to a manager so I call back again. And it's been 30 minutes now and I have not received a call.

I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they can't. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).

It would be cool if there times were updated on the website. Says they are open on Saturday until 9-12. Even went to the door and it said they should be open but weren’t.