Northern Credit Union - Factory Branch, Watertown, NY

Lorraine worked on my loan application with me, and was the sweetest women I could talk to over the phone, she called me to let me know I was approved and even congratulated me on my pregnancy. Northern credit union is probably the best bank to bank with, they have multiple locations, one is even down the street from me, and their app makes banking even more convenient. Forever staying with NCU

I have a personal loan thru this bank, and I cannot wait to have it paid off. I am not a fan of the "virtual teller" system. Not to mention I cannot even use the system because I do not have a card, nor do I want one. When I go into a branch to make a loan payment to the one teller that is staffed, I again am asked for my card.....that I do not have or want. I should not have to flash a piece of plastic to make a payment on my account. If Northern was staffed and functioned more like a traditional bank I could give it a better rating.

Applied for a loan online and Dan Esther immediately called me to get all the details to preapproved me for a car loan. Vehicle was for my son (his car broke down unexpectedly) and I was traveling out of state. Dan work with me to get the right vehicle that was going to work with the auto loan. Dan went above and beyond - my son didn't have a car and I was out of state so Dan contacted the dealer and the dealer picked up the check so we can get the car. Dan was friendly and very responsive through the whole process!! PS. I have to agree with other review regarding the virtual teller/virtual assistant, I do have an account with Northern but my direct deposit is with another institution, making the loan payments with another bank account is not as easy.

I worked for Northern Credit Union for a little over a year in the call center. I would also frequently go around to different branches and work remotely and assist with teller work. To start, working there was absolutely phenomenal! They set the foundation for my banking career and I can never repay them for that. After a year, I moved out to Buffalo with my fiancé. He came into some financial troubles and was starting to get charged by a corporate bank. Obviously it was not right that he is getting charged for depositing money into an account. I decided that enough was enough. I talked to him about Northern and told him that since I am still a member he qualifies. We both now have our accounts with Northern Credit Union and I could not be happier. It's been such a pleasure to watch them grow and change the way banking is done. Living in Buffalo, there are no branches out here. I love that I get my ATM fees refunded, but at the same time, with the co-op branches, I am able to visit almost any Credit Union down here and get access to my accounts at Northern. Even though my branch that I go to does not say Northern Credit Union, it still certainly has the same feel as being back home. I would highly recommend Northern Credit Union to anyone!

Easily the worst experience I’ve ever had. After using them for our mortgage the problems started. They sold our mortgage to a different company they messed up the paperwork needed to give to the new company so that set us back a month so when it came time to make our first payment we have no guidance on who to make it to because they sold our mortgage to a company then messed the paperwork up so we had to pay them for the first month mortgage payment fast forward to the next month still no welcome packet or anything from the new company to pay our mortgage northern says they have it to call them so I called the company that bought our mortgage and they don’t have it yet so the game of back and fourth started so we deposit the monthly mortgage payment in the northern account as directed to from northern so they can make the payment for us (we did this on March 5) I get on April 3 and the payment hasn’t been made so I’m almost a month late on the March payment that I deposited on March 5 that northern said they would make for us. So I call the company that bought our mortgage to explain to them that the march payment is coming from northern they said they havent received it yet on April 9 so I call northern to see what’s going on only for them to tell me that they sent the check for the March payment that I deposited on March 5 out on April 1 so the new company might not have got it yet. It’s an absolute disgrace I will never go threw Northern Credit union for anything ever again and I will never advise anyone to go use any of the bank’s services save yourself the headache and use a different bank

I walked into the branch today, maybe 1:30 pm. I had some cash in hand and a couple of checks for deposit. A young man met me at the door, asked what I wanted to do... he then directed me towards the e-teller machine in the back, I said I just wanted to make a simple deposit, "Can't I wait for this young lady here in the front to be finished with the person she's assisting...?". He said no, I needed to sign in at the kiosk (make an appointment). So after doing that (no option to select for "Make Deposit" at kiosk so he checked "Account Maintenance" for me) I waited for several minutes behind others who were waiting for loans/etc., I finally left and drove to the Commerce Park Dr. walked in to a live teller, made my deposit - done. If you're looking to do some simple, quick banking with a live in-person teller, this isn't your spot.

I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they can't. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).

I'm not even working with this bank hut I received a overnight package in the mail and wanted to call to report it since it said urgent and just wanted them to be aware asap...what kind of banking company doesn't have a 24/7 emergency help line. What?! Most frustrating banking business I have ever experienced. I'm sorry but that would be a deal breaker for me. I feel bad for the guy who's banking with them.