Fifth Third Bank & ATM, Bowling Green, OH

Wow. What can I say? Before I went into the Bowling Green, OH branch on August 27, 2022 to update my information, I would have given this branch a 5-Star review. I went into the branch to update my legal name on my account, which was done with no issue once I provided a copy of my divorce decree (Thankfully, I had a copy on file because when I called the Customer Service line, I was told I would NOT need it.), along with my ID. Well, the issue that arose was in regard to my debit card. Before I left the branch, I asked the representative who worked with me to order a new copy of my debit card, since my name has legally changed, to which she told me that she would need to wait until that following Monday, which was August 29, 2022 to order my card to allow time for the system to process my name change. This was fine, HOWEVER, when my card had not arrived by Saturday, September 3, 2022, I needed to see what was going on with my card. After calling back into the Customer Service line, I learned that my card had in fact NOT BEEN ordered AND I had to go through the process of getting into my account that had been locked. This is very disturbing to me because I work out of town and it causes a great inconvenience for me when things like this arise. Again, before this incident, I have been so pleased with the Bowling Green, OH branch of Fifth-Third Bank. Please work on this issue.

I have been baking with them since I was 18. Never had a problem. Financed my first house with them. Also helpful whether in person or by phone. Highly recommend if looking for a bank.

Wanted to say thank you to the 5/3 Bank Tellers: great customer service; even when errors occur they work hard to take care of it. They get to know their members and, at least in my case, have gone out of their way to make things run smoothly and efficiently.

Awful. They continually have messed things up. Randomly cancelled debit cards. Wrong names on things. They’re extremely pushy to get their credit cards. Now they’ve changed my checking to a savings which I would normally be fine with fixing. BUT, they had told me through customer service (many months prior) that I was only receiving a warning and that this would not happen. Now suddenly I’m being charged a maintenance fee for a checking account I was told I would not have.

Called the branch ph# at 10:07a on Friday, received a message no one there to answer my call and hung up on me. Horrible customer relations. You don't even rate the one star I had to give you.

Wow. What can I say? Before I went into the Bowling Green, OH branch on August 27, 2022 to update my information, I would have given this branch a 5-Star review. I went into the branch to update my legal name on my account, which was done with no issue once I provided a copy of my divorce decree (Thankfully, I had a copy on file because when I called the Customer Service line, I was told I would NOT need it.), along with my ID. Well, the issue that arose was in regard to my debit card. Before I left the branch, I asked the representative who worked with me to order a new copy of my debit card, since my name has legally changed, to which she told me that she would need to wait until that following Monday, which was August 29, 2022 to order my card to allow time for the system to process my name change. This was fine, HOWEVER, when my card had not arrived by Saturday, September 3, 2022, I needed to see what was going on with my card. After calling back into the Customer Service line, I learned that my card had in fact NOT BEEN ordered AND I had to go through the process of getting into my account that had been locked. This is very disturbing to me because I work out of town and it causes a great inconvenience for me when things like this arise. Again, before this incident, I have been so pleased with the Bowling Green, OH branch of Fifth-Third Bank. Please work on this issue.

I have been baking with them since I was 18. Never had a problem. Financed my first house with them. Also helpful whether in person or by phone. Highly recommend if looking for a bank.

Wanted to say thank you to the 5/3 Bank Tellers: great customer service; even when errors occur they work hard to take care of it. They get to know their members and, at least in my case, have gone out of their way to make things run smoothly and efficiently.