CheckSmart, Columbus, OH

This location USED to have a very friendly, kind, and helpful staff. BUT, within the last month or two it has been a totally different experience. The new staff makes me feel like I am inconveniencing THEM!!!!!?? Isn't this their job to help the customer, help with any questions, and make them feel comfortable? Smh! The only person working there that is still kind, patient, and helpful now is the tall gentleman that has been there for a little while. One convenient thing is that I can call and make a payment, which I would much rather do now that I feel like I am an inconvenience. But the last time I called I was put on hold for 20 minutes. I understand that they may have been busy, but a little heads up or letting me know after 5 or 10 minutes of being on hold, they could have told me that they were very busy and sorry for the long wait. But again, I felt like an inconvenience. It's a shame that nobody wants to work, be kind, or help anyone anymore since this whole COVID thing happened. Which is the reason I came here in the first place, (because of COVID I needed a little help) which is already embarrassing.

Lisa is the manager I’m pretty sure and she’s great. She’s always there and is super helpful. I don’t need cash often but when I’m in a dilemma, I come here and love seeing Lisa there. The other employees are okay. They could probably be a little nicer but at the same time I understand how frustrating their job duties may be. I think the people who are giving bad reviews either messed something up in the process and just didn’t pay back on time or didn’t get approved at all. This place is great and don’t let the negative reviews derail you from getting help from them.

Charge an arm and a leg to cash a paycheck. Big guy that works there completely ignores everyone it seems like. Only reason I even gave two stars was because they're open later than the bank is

I pass this place everyday and the building and parking lot is normally filled to capacity. I visited for the first time, today. Walked in...no line and was properly greeted by Autumn. She was very friendly and helpful. However, I don't agree with the check cashing fees. I took my minor children there to cash their (very small) pay checks. One child had 2 checks for $5 each. She was charged $3 per check. For checks that small I would've thought a 1% fee would have been charged. I'm going to look into it. My 4 star rating was definitely for the great customer service I received.

Jennifer did an amazing job helping me. She is very punctual, organized, and respectful. Here to get the job done correctly.

Brandy was amazing and so helpful. She made everything so easy. Thanks Brandy. I'm definitely coming back and would recommend you to my friends.

I came across great customer service from Jenifer.She was helpful and knew how to do her job well with a great personality.I will recommend this location to my friends