First Financial Bank & ATM, Liberty Township, OH

Been banking with FFB for a few years now and always a great experience. This specific location is incredible and a pleasure to chat with the bank tellers while I'm there.

I have had an account with this bank since they opened in our area. I recently visited this branch as I needed to discuss a problem I was having with opening up an on line banking account. The staff was friendly and the manager was excellent to work with. She had me up and going in a matter of minutes with a call to my home a few days later to see if all was well with my account and ask if there was anything else I needed. Proactive. I love that about my bank !

Impossible to get a customer service representative on the line. I've called two days in a row and waited a cumulative 80 minutes on hold and I've emailed twice. I know it's right before the holidays but I would think a priority would be to at least staff your call center adequately. I'm thankful I switched to Chase... now if I can just get someone on the phone to cancel my account.

Well I am still disappointed that I have not yet received my duplicate credit card, Stephen at the liberty Township branch could not have been more helpful. Thank you for taking the time to make this right!

Love this branch, Pam is a great teller! She is so friendly, thoughtful, and easy to work with!

Impossible to get a customer service representative on the line. I've called two days in a row and waited a cumulative 80 minutes on hold and I've emailed twice. I know it's right before the holidays but I would think a priority would be to at least staff your call center adequately. I'm thankful I switched to Chase... now if I can just get someone on the phone to cancel my account.

I have had an account with this bank since they opened in our area. I recently visited this branch as I needed to discuss a problem I was having with opening up an on line banking account. The staff was friendly and the manager was excellent to work with. She had me up and going in a matter of minutes with a call to my home a few days later to see if all was well with my account and ask if there was anything else I needed. Proactive. I love that about my bank !

Been banking with FFB for a few years now and always a great experience. This specific location is incredible and a pleasure to chat with the bank tellers while I'm there.