The staff here are rude. I called trying to get help with an issue with my bank account and the woman that I spoke to on the phone took my information and said "I hope the manager calls you" and of course a full business day has passed with no call. Highly unprofessional. I was already considering changing my banking institution and after 12 years this is the nail in that coffin.
Bill Schneider
1 year ago
This location delivers the most customer-centric experience I have ever encountered in banking. I am always greeted with a smile and kind “Hello, Bill, how are you today?” We, as a local remodeling company, know the importance of A+ Customer service, and greatly appreciate when it is delivered to us!
Diane Thomas
1 year ago
Tammy is awesome! I love going to the Rocky River
Branch! She is always friendly and goes above and beyond to help us with our financial needs!
Thank you Tammy!!
Tricia Harris
1 year ago
The employees are so friendly. They always help me out. I truly feel like a valued client/customer.
Mo Al
1 year ago
Manager in this location isn't good at all.
Tabitha
4 months ago
The staff here are rude. I called trying to get help with an issue with my bank account and the woman that I spoke to on the phone took my information and said "I hope the manager calls you" and of course a full business day has passed with no call. Highly unprofessional. I was already considering changing my banking institution and after 12 years this is the nail in that coffin.
Bill Schneider
4 months ago
This location delivers the most customer-centric experience I have ever encountered in banking. I am always greeted with a smile and kind “Hello, Bill, how are you today?” We, as a local remodeling company, know the importance of A+ Customer service, and greatly appreciate when it is delivered to us!
Aria Johnson
4 months ago
I have never had a positive experience at this bank. I literally dread having to walk into this place. I can’t wait to refinance and get away from them.
Tabitha
1 year ago
Bill Schneider
1 year ago
Diane Thomas
1 year ago
Tricia Harris
1 year ago
Mo Al
1 year ago
Tabitha
4 months ago
Bill Schneider
4 months ago
Aria Johnson
4 months ago