Premier Bank, Youngstown, OH

This bank was Home Savings & Loan and one out of all tellers is educated. There seems to be rudeness galore. Appears only the actual banker herself is knowledged and kind. I bank here for the moment, but first chance I am gone! I have never experienced such ignorance and rudeness in my entire life.

If I could rate less than one star, I would... I waited on hold for OVER AN HOUR on their "special hotline" to handle problems with the new merger of Premier Bank & Home Savings... I finally gave up & called their local number & was greeted with this recording, "we cannot handle any more calls at this time." And the call ended. Guess what I can't handle? Transactions being denied by my "new bank". Their online service is also virtually useless. Time to look for a new bank...

Closed my mortgage and opened it up under a different number serverly lowering my credit score,n employer notified me my direct deposit was refused as they changed the routing number without alerting anyone now disrupting my income. Closing all accounts and going somewhere else

Very rude, ignorant and inconsiderate. I switched to Huntington. This bank was much better when it was Home Savings. I would give it no stars if possible.

Having a lot of problems with this Bank, my roommate is in the lobby because her account shows in the negative no reason for that when her paycheck is in there and hasn't been used, this company is not doing there job correctly.

My mom insists on banking here because it’s close to her home. But I’ve tried for 2 days to make an appointment to open a CD. No call back!!! They don’t answer the phone!!! It’s gone downhill fast since it was Home Savings. Sad.

Very rude, ignorant and inconsiderate. I switched to Huntington. This bank was much better when it was Home Savings. Also, someone named Elizabeth was very racist towards me when I called to see if my stimulus check had came during the COVID Pandemic. She said “No, your government check didn’t come”. I would give this bank no stars if possible.

This bank was Home Savings & Loan and one out of all tellers is educated. There seems to be rudeness galore. Appears only the actual banker herself is knowledged and kind. I bank here for the moment, but first chance I am gone! I have never experienced such ignorance and rudeness in my entire life.