Umpqua Bank, Ashland, OR

Good experiences for many years. My real criterion for good customer service is whether you can get an exception to rules when you need it. Some banking rules are Federal and can't shift, but fees and services - you bet. I utterly adore my Washington state Umpqua bank for loans, multiple-account bundles, and the folks here are friendly and helpful as well. I only do mundane things so far, as a part-time resident, so we'll see how they are when more complex problems crop up...

By far the best banking experience in the Rogue Valley. They know you by name and they always go the distance on little extras that other, larger retail banks in the area wouldn't even consider. I'm a fan.

This is the bank you need to bank at, all the people down there are friendly and exceptionally skilled at their job. my wife and I just switched over from bank of america, and the entire team at this branch made us feel at home and welcome. you are not just a number with them, you are a member of their bank and family. I would highly recommend switching over if you have not yet! Drew.

Asked for two rolls of quarters, asked if I was a customer and told no by teller and info desk.I can tell you that I will never get an account with Umpqua .Not a good way to do business.

They need way more employees especially since the closed the location at the other end of town and Talent.

If I could give it no stars I would. Rudest staff members ever. Especially the manager! They supposedly weren’t able to deposit a check that was endorsed to me? But yet I’ve had it done multiple times at other locations. Now being new to the Ashland area so I went here & this was my first experience. Considering moving banks since this is the only location close to where I live now. Told them that & they didn’t even care, absolute joke. Going to close my account at a different branch, couldn’t even stand to be in there long enough to deal with their ignorant incompetence. Because I was also asked to come inside from “trying” to use the drive through. Honestly most pathetic experience I’ve ever experienced.

Good experiences for many years. My real criterion for good customer service is whether you can get an exception to rules when you need it. Some banking rules are Federal and can't shift, but fees and services - you bet. I utterly adore my Washington state Umpqua bank for loans, multiple-account bundles, and the folks here are friendly and helpful as well. I only do mundane things so far, as a part-time resident, so we'll see how they are when more complex problems crop up...

The Ashland branch of Umpqua bank gets my praise without criticism. The staff are helpful and professional. Thanks for all you do.