Pac West Credit, Eugene, OR

hi everyone looking at the reviews, here is a very articulate review for you if your looking to see if ths lender is right for you. I was in a car accident a few months back went to a dealership that was absolutely amazing , they got me a great loan and financing with this company back in September. well everything was fie until February that my son of special needs required special attention due to a head injury he had, i moved out of Oregon to California to be with family. i had called them to let them know of my situation, Shareen i believe is the main representative I had spoken with she said" with the payment of 6 months the month of March can be a skip month, she said she had taken notes on my account but When i spoke with nick he said the month of march would have been the 6th, if you do the math from sept to march that is the sixth month, not only did i explain that i had just gotten a new job and wouldn't get paid till the 29th of this month and that i would make a full payment of march April and the following month, they were very rude and denied to help in any way. they do not abide the companies values. I have worked in collections and financial institutions. I have financed through Toyota and have never been treated with such mannerism especially after explaining my situation. being one month behind. they could not even extend the time period either pay or we cant help you at all. i really hope corporate sees this.

Pacwest Credit has been fantastic to work with! My loan is now paid off with them, but every time I called, someone always answered the phone immediately and they were always very pleasant to work with. I recently required additional records from them for a court matter, and Shandarra has gone above and beyond, despite no longer having an active contact with them. It is not a stretch to say that she has given me the best customer service I have ever experienced. I highly recommend this company!

I was able to get my first car through pacwest with no credit and a high interest rate (my problem because I didn't technically have a credit score) nonetheless they have been a fantastic company to work with and they really stand by what they say. They will help you in hard times. Can't wait to get my loan paid off and continue to work with these folks.

If i could give 0 stars i would. Pacwest emailed me and called me last week on a Friday after 4pm telling me that my coverage on my car had been cancelled. It was not cancelled, i had to set up coverage with another company while i was at work to make sure i was covered. I called them to discuss this and that told me i should have just waited until Monday to deal with it and drive around uninsured for the entire weekend. Are you kidding me? Not to mention the manager was incredibly rude and told me that it was my problem. Don’t tell people their insurance is cancelled if it’s not, and then not even take responsibility for Doing that. How unprofessional can you be?

Made my first payment , then a lady from pac west drives cleat out to my house , and says they messed up on the Vin and the have to rewrite the entire loan and it was completely their fault and I needed to resigned a the documents, a d the my terms would change and to hold off on my payment until I heard back from with new Icontract. Week later they repo the car from my work. I Had my payment money waiting to pay but they weren't interested In my Payment they wanted to score me take my down payment and resale the car ,the guy In the office was extremely. Defensive and hostile while I calmly asked what this happened the way it did .. I feel like I was set up. Luckily my ring door bell caught many parts of the conversation with the lady at the door and my attorney Is reviewing it In preparation for legal suits...just a very deceptive way if doing business.

If I could do 0 stars I would. We were 30 days late and the guy in the office got all in his feelings. We asked for a payment plan to catch up the late payment and they came a repoed the car 2 days before the agreed upon payment date to catch up the late payment. Refused to let me talk to a manager about the whole situation. They wouldn’t even allow us to make the payments to catch up. Told us we would need to refinance through a whole new company. Extremely racist rude office would never recommend anyone to them.

This is by far the worst company I have EVER worked with in my life. AVOID AT ALL COSTS! I will update this post later with details. It won't help or do anything but after looking at phone records and email records we realized we were lied … More