Wauna Credit Union Forest Grove Branch, Forest Grove, OR

Wauna contributes to the Forest Grove community in so many impactful ways! Free Financial Literacy Education, Fraud Seminars, ITIN Lending opportunities, affordable deposit services and low lending rates! They also offer a free Employee Benefit Program to all local employers of ALL sizes.

Problems? Have fun resolving them on the phone. No one answers the phones except unqualified help from a call center. Not to mention the website does not work right. I am considering closing my account as there are way better places than this to bank with. This has to be one of the worst credit unions I ever joined. Sure, blame it on a nationwide staffing shortage. I find that answer to be a complete deflection to steer the attention away from your institution’s inadequacies. Here I am again, a different day different time and I have been waiting on the phone for 20 minutes for someone to answer. Unacceptable. Furthermore, you all would not be short on staff if you would actually do something to keep your staff retained longer. Things such as providing a decent work environment (seeing as how you can't provide decent customer service, that’s probably a real challenge for you) and decent compensation. I can see that your statement of putting experienced staff at your phones made little difference and that was more or less blowing smoke so you can attempt to make yourselves look better. The fact I cannot get a hold of a customer service rep for 2 days in a row and the same situation has happened in the past makes your answer look rather pathetic.

I have had problems with new manager at vernonia branch. Over Reacting taking things personal and refusing to converse to service my account for her personal overreaction from not directed personsly raising my voice for refusal to offer customer service to my account, as the servicer of my account. She to my frustration out of context and turned it into her personal over reaction. I have never had banking problems in 64 years. Its my account not hers and ill decide not her ever. I could care less about personal problems, I just need to do business in my commerce not hers, she has punished me for demanding access to my account, mobil banking not allowed for me she says. Unbelievable child.

Worst banking institution I've EVER dealt with!! I needed a important document notarized. I called the credit union and had a appointment in Forest Grove at 2:00. I went in before 2:00 and waited. Finally the "Notary" came out. He stated that they did not have a notary at this location! I told him I spoke with the home office ( Astoria) and there was a notary at this location. He stated that the home office was wrong! I then went out to my car and called the home office again. I told the woman what happened. She called the credit union back and spoke with notary. I went back to the same person and he notarized my documents! Huh? I never recieved a apology for that. The atm seems to work only now and again! I put in a $1000.00 check and the atm credited my account $100.00. I called the credit union several times, no one could really help! They blamed it on third party persons! It was finally resolved after a long period of time. Ive have had other problems including not answering phone calls not returning phones calls ect. Thats just the beginning of this nightmare! I cant imagine the excuse they will have for this one! Its coming! I would stay clear from this banking institution! There was no communication problem! I think he just didn't want to work! Also, the machine gave me a option to change the deposit number but $1000.00 was the amount shown on the atm.

I have been banking here for about 5 years. Just recently with this new branch. I'm beyond happy with everything. And a special thanks to Noemi Canales & Amanda Wolf with helping with a personal loan today. I came in confused and with questions and the answered them and more. I always have a pleasant experience with Wauna. Thank you forest grove branch. ♥️ Additional review on 11-2021 I am always so pleased with my experience with Wauna. I originally opened in Scappoose, but I love the forest Grove branch so much! Thank you for helping with my loan! Tracy S. Your amazing!! Even though I showed up at a busy time, you treated me as though I was not bother..

This bank is incredibly incompetent and useless. When I first came to open my account they told me I need to come back in 2 hours because their entire staff is going on lunch break at the same time. Not a big deal but it was just weird because i’ve never seen a bank shut down for lunch. My biggest issue is cash deposits. The ATMs take 5-10 minutes to count 50 bills. Then it will tell you to enter your pin several times. After you are finally almost done with your deposit. It will randomly error and say your PIN is incorrect. Then it takes another almost 10 minutes for it to return your money. Yesterday was the 4th time in a row that I encountered this issue. Couldn’t go inside because they were closed for “Columbus day”. Usually when this happens and I go inside they have only one person working and a long line of people. Makes a simple cash deposit turn into a 30-40 minute ordeal. If there was any other bank in town that offered a no-fee checking account I would switch immediately. 10/11/2023: I am not wasting any more of my time with your support teams. I closed my account yesterday and switched to another local bank.

Wauna contributes to the Forest Grove community in so many impactful ways! Free Financial Literacy Education, Fraud Seminars, ITIN Lending opportunities, affordable deposit services and low lending rates! They also offer a free Employee Benefit Program to all local employers of ALL sizes.

I am a member took my 18 yr old grandson to open account and cash his paycheck..The guy at the counter says he can't open the account today because it's Friday and it might get busy so the 2 tellers needed to be available to help others when they come in.. No one was in there except us .. Simply confused 😕 …