WaFd Bank, Grants Pass, OR

Do not use this banking institution. I implore people to use the local credit unions. Absolute worst customer service in person, on phone or online. The whole set up sucks. They use bots online, have no interpersonal skills on the phone and might get most of what you want in person right-might. Very lackluster, not even trying.

Need to make changes to an account. The teller did what she could but when she needed help she called her manager and rather than find out how to do it just said no. I had to go to the other branch to get helped.

The people who work here are slow, useless and annoying. They have cake jobs and are lazy. Get your act together.

My daughter wanted to start her first checking account, and the staff was amazing. Teller Elizabeth explained about their great high school checking account, and banker Nicole was so helpful and informative. They made our visit a fun milestone to celebrate rather than a chore. Loved the blend of a company large enough to access from anywhere we travel, but still with the feel of a neighborhood where people care about us. Thanks for going the extra mile, ladies.

Katherine Was so wonderful she helped me order personal and bussines checks. Offered to have our new debit cards mailed to bank branch, because I trust that much more than our mailbox. She also helped us file a dispute. She was very professional and caring. Also noticed I had a kid in car and made his day with sticker and lollipop!

We had an issue with a rental company out of state mind you and Elizabeth at the Grants Pass Union street bank was so helpful and guided us in what to do. And found us the number to call and to call her back personally at the bank if our issue wasn’t fixed and she would start the process on this end. Thank you Elizabeth for truly caring about your customers. Washington Federal is lucky to have you with them. Have a great day!!!