U.S. Bank Branch, Madras, OR

this is the most incompetent bank I have ever worked with. we had set up an automatic payment, that never happened, I went to the bank the day it was due to see why it hadn’t been taken out, they assured me it would be later. I checked the next morning, it wasn’t. I am Livid ! You can’t get a hold of anyone in customer service, the bank doesn’t open til 10 am, I don’t think these folks know what they are doing. Spare yourself the aggrevation, go to a real bank

The worst bank ever! They are not helpful at all. I called the Redmond Branch instead, they picked up the phone immediately and helped me in a heartbeat. I took in my POA, they took a copy BUT only from the back. I went back a day later to pick up the paperwork needed, Jessica talked to me like I was the problem by not submitted what they asked for. She is ridiculous and doesn’t have the customer service experience she needs to work with people. She could of approached the situation differently by communicating nicely instead of trying to argue by something that wasn’t done by me! Madras really need to step it up and hire people who people skills who are willing to help instead of creating barriers.

They don’t respect customer’s time. They take for ever to help customers. I understand they are short of staff. But at least they need to try and take care of customers.

Their ATM is not 24 hour access, they keep locked up unless there's employees inside, this is extremely inconvenient to those of us who work the hours that are actually open 10-4, and who don't live in Madras.

It was cool to feel compassion from bank tellers. My jeep broke down while passing through in November and had to hang around waiting and get some banking done in the situation. They helped me keep a smile in an otherwise stressful situation.

I had great customer service from Jessica on several different occasions in 2023. She is very helpful. I called her and left a message and she called me the next day and assisted me (October 2023). I previously worked with her in January of 2023 to close 2 accounts and open new ones. She got me in timely and and was very helpful. You don't find banking service like that much any more. Great service.

I worked there for six years. The building is filthy. The current manager has never been too concerned with the cleanliness. The windows are so dirty inside and out, you could write in the filth. I used the atm this evening and it stinks so bad in that room I had to hold my breath, it doesn't look like it's been cleaned for a very long time.

Ran my credit without my concent. Closed all accounts. I thought W F were the only ones committing fraud. 😒