Umpqua Bank, Roseburg, OR

I needed some extra information about an automobile loan I payed off a couple of years ago that originated at Umpqua Bank. At around 4 PM there was no waiting to see a teller and Brittany Burke did an outstanding job of getting the information I needed. I have never mentioned a specific person in a review before but feel the quality service I received warrants it.

These people are only interested in helping you if you have obscene amounts of money or absurd credit scores. They are nice and accommodating right up until they find out you aren't gonna get them a fat commission or some kind of benefit. After that they lie, they obfuscate, and they do whatever they can to get you off the phone. They are not interested in helping, provided good service, or anything but ripping money out of the hands of good people working hard for what they have. Disgusting.

Been with them for years their change of hours has now made it to where I'm constantly having to pull only 20s out of the ATM switching banks that have better hours to serve their customers I'm sick of having to pay in 20's to many people work 9-5 and they cant even stay open until 5:30 like they use to!

The best bank in roseburg. They are very professional and all very sweet! My wallet was recently stolen and they have all been so very helpful:) Recommend only this Umpqua bank because the people at the other one are very rude.

Awful. Terrible at maintaining a functional drive-thru, worst ATM in the history of ATMs, and soulless interior. Unconcerned, dismissive attitudes. I'm closing my account in favor of stuffing my money into a mattress, launching it into the river, and hoping it will make its way to me again in a moment of need.

I needed some extra information about an automobile loan I payed off a couple of years ago that originated at Umpqua Bank. At around 4 PM there was no waiting to see a teller and Brittany Burke did an outstanding job of getting the information I needed. I have never mentioned a specific person in a review before but feel the quality service I received warrants it.

Who's the genius who thought of putting am ATM in a teller line? I have had to wait almost an hour multiple times recently just to use an ATM because there will be one single person holding up the line at the teller IN FRONT of the ATM. One of the dumbest ideas I have ever seen if you want to put the ATM there then only allow tellers on the other side

Put the ATM back where it was so I don't have to wait 20 years behind people in the lines that I don't need to go to that is the stupidest thing I've ever it's a great Bank