Rivermark Community Credit Union, The Dalles, OR

I have no issues with the branch, as I live 45 minutes from my nearest location. Woe to anyone calling the 1 800 number. Annoying commercial voice and music. Average wait a half hour. My new debit card didn't work, which I found out the afternoon before my trip. I was frantic for help, sitting in a hot car in 104 degree heat. The automated system didn't work. It took nearly an hour before finding a person to help. Now I'm on hold for 20 minutes on another matter. I understand customer service is horrible everywhere now, but when it's about getting access to your own money it's unnerving.

Terrible customer service. I had fraudulent charges on my account. Fraud charges posted before end of business day. Fraud charges were not flagged. They allowed to go through. Very difficult to get money back. Rude customer service reps. This process was a lot easier in the past, but since Rivermark has grown the service is in the toilet. Thankfully we had savings to pull over.

After being a customer for so many years and pay off 5 loans. They denied a loan of $17,000 dollars even with my car down. I'm very disappointed. I decided to close my account and go somewhere else

Been a member since 2014 with a personal account and I've since added two business accounts and I couldn't be happier. From a car loan to easy navigation from the phone app, it's been wonderful. A recent email from the CEO regarding the IRS wanting access to everyone's personal business account was spot-on -- smaller, community banks will strain under such a burden to create and maintain an infrastructure for this type of reporting, it's prone to hacking, and the cost will be all of ours to bear. Us, as in regular folk. Accolades to the CEO and all the hard working employees at Rivermark CCU -- we appreciate you!

I tried to call and cancel my appointment to see a representative, which took 3 days to schedule, but I got stuck in automated phone hell. Sorry not-sorry I wasted an appointment slot today. Maybe if you trained one of the 4 tellers that are usually just standing sround, then I'd be able to open my 2nd account in a timely manner.

Setup a joint bank checking and savings with these clowns and made sure I would be able to withdraw or deposit money into our account. Apparently we didn't get the right clerk or paperwork or possibly bank because my wife just passed and I tried to withdraw funds (because in the past she left 20$ in her account and they snatched it up because it wasn't "active") and I'm not on the "account". good. Fine. way to be rid of me I guess. But I'm letting everyone know here or your shady practices and deceit when signing up for an account

I have no issues with the branch, as I live 45 minutes from my nearest location. Woe to anyone calling the 1 800 number. Annoying commercial voice and music. Average wait a half hour. My new debit card didn't work, which I found out the afternoon before my trip. I was frantic for help, sitting in a hot car in 104 degree heat. The automated system didn't work. It took nearly an hour before finding a person to help. Now I'm on hold for 20 minutes on another matter. I understand customer service is horrible everywhere now, but when it's about getting access to your own money it's unnerving.

Terrible customer service. I had fraudulent charges on my account. Fraud charges posted before end of business day. Fraud charges were not flagged. They allowed to go through. Very difficult to get money back. Rude customer service reps. This process was a lot easier in the past, but since Rivermark has grown the service is in the toilet. Thankfully we had savings to pull over.