Lancaster Red Rose Credit Union, Leola, PA

First it is a credit union. 2nd people are always friendly. Great rates on loans. 3rd access to other credit union's ATMs.

My old credit union merged with LRRCU and have been a member 12 years. However, I've had nothing but problems every time I need a new debit card. 1st of all they charge you $5 since card cracked. All the other cards in my wallet I have no problem with. Now I can't get my PIN changed. The excuse I get is were have problems with the PIN system which is a 3rd party. Answer, hire a different company. Time to change credit unions. Go to members first and put LRRCU out of business.

I love RRCU! They are super nice and friendly. I opened my account back in 2013 and since then, I have never left! They are like family. Did I mentioned they have the lowest loan rate around. The only negative thing is they are always short staff, which can be frustrating when you are in a hurry. Besides that, Best Credit Union Bank in Lancaster, PA.

I've had my share of issues with this place. It's unfortunate that all my bills go through this credit union that if I where to leave it would be a hassle to transfer everything to a newer bank. I applied for a auto loan which I was approved for. When through all the steps the loan officer put me through. My finance company couldn't get the credit union the payoff because there fax machine was down. Something that should take a few minutes took two days. After a week of trying to get this ready I go in to finalize the paperwork. They then tell me they can not finance my vehicle. After a week of telling me I'm good. The loan office forgot to "check the value" of my car. They also gave me a hard inquiry. On top of that my girlfriend has a account with them. The suggested to her to direct deposit her funds to her savings. Without telling her the debit card is only to her checking. For over a year she would swipe her checking card which the bank would charger her 10$ every swipe because she had no funds in her checking. The funds would get pulled from her savings into her checking but also she would be charge 10$ every swipe. It took almost a month to fix that issue and they only gave her back half of what they stole. This place is sad and the experience is horrific. I will be switching credit unions. Sad part is they could care less. Just like they did when I continuously had issues. I could keep going on about these experience but I just want the next person to be very careful about choosing this bank.

Abysmal Customer Service. I applied for an auto loan because they seemed to have the lowest rates around. When I did I was told it would be 24 to 48 hours for a decision. I'm at 3 weeks now and finally got a hold of someone at the office (no one picked up for 3 or 4 calls during normal business hours -- I was on hold for about 10 minutes each time). When I finally spoke with someone I was told it will be another week until I'm approved because both the Loan Officer and the CEO are on vacation. There were no follow-up calls, or any kind of notice. I also had to fight them to get any kind of information. Lancaster Red Rose Credit Union seems to be poorly run and I would not recommend them for any kind of financial assistance, unless you want to waste a good chunk of your life on the effort.

First it is a credit union. 2nd people are always friendly. Great rates on loans. 3rd access to other credit union's ATMs.

I love RRCU! They are super nice and friendly. I opened my account back in 2013 and since then, I have never left! They are like family. Did I mentioned they have the lowest loan rate around. The only negative thing is they are always short staff, which can be frustrating when you are in a hurry. Besides that, Best Credit Union Bank in Lancaster, PA.

I've had my share of issues with this place. It's unfortunate that all my bills go through this credit union that if I where to leave it would be a hassle to transfer everything to a newer bank. I applied for a auto loan which I was approved for. When through all the steps the loan officer put me through. My finance company couldn't get the credit union the payoff because there fax machine was down. Something that should take a few minutes took two days. After a week of trying to get this ready I go in to finalize the paperwork. They then tell me they can not finance my vehicle. After a week of telling me I'm good. The loan office forgot to "check the value" of my car. They also gave me a hard inquiry. On top of that my girlfriend has a account with them. The suggested to her to direct deposit her funds to her savings. Without telling her the debit card is only to her checking. For over a year she would swipe her checking card which the bank would charger her 10$ every swipe because she had no funds in her checking. The funds would get pulled from her savings into her checking but also she would be charge 10$ every swipe. It took almost a month to fix that issue and they only gave her back half of what they stole. This place is sad and the experience is horrific. I will be switching credit unions. Sad part is they could care less. Just like they did when I continuously had issues. I could keep going on about these experience but I just want the next person to be very careful about choosing this bank.