Hidden River Credit Union, Pottsville, PA

Online it says that the Pottsville office is open but it's not , I lost my card & canceled it but now I can't get any $ out because there closed & I gave to wait 15 working days to get the new card . It's 2022 it should not take that long

I wanted to take a moment to call out the OUTSTANDING work done by Vicky Schach at the Hidden River Credit Union (HRCU). I used to use the credit union when it was a different name many years ago before my wife and I moved from Minersville to Seattle over 25 years ago. When we decided to move back home, I reached out to HRCU again to get pre-approved to purchase a new house. Even from 3000 miles away Vicky was able to help us get pre-approved and ready to buy a house within days. Given the mess of a process with which I had to deal selling my place in the Seattle area, Vicky was truly a breath of fresh air and made the entire process easy. When we flew home for closing on the house, she even came to the lawyer’s place with a Palermo pizza and Guers Iced Tea (out of her own pocket) to welcome us home. Frankly, Vicky should be heading up that loan department and showing others what real customer service is all about. The leadership had better do everything they can to keep her there or other Credit unions/banks are going to take her away.

Great job, friendly service. They dont make you feel like you are bothering them if you have an issue. They take care of it head on. Terrific!

When I moved into the area a few years ago, the staff at this credit union went out of their way to make sure my account transfers went smoothly. I hadn't been going there very long before they started remembering my name every time I came in. It's so nice feeling like I'm not seen as a dollar sign!

I've used this bank since they were Schuylkill County School Employees CU. I don't know what has happened, but it's gross. I used to LOVE this place, couldn't say enough good things about them. I guess with the merger or takeover they became greedy. They closed my account that I've had for my entire life for having a negative balance for "too long." No notification or anything. I hate what this bank has become, and I will never use or recommend HRCU to anyone EVER. Take your money elsewhere.

The staff at Hidden River is awesome! We’ve been members for many years and now our children are as well.

I wanted to take a moment to call out the OUTSTANDING work done by Vicky Schach at the Hidden River Credit Union (HRCU). I used to use the credit union when it was a different name many years ago before my wife and I moved from Minersville to Seattle over 25 years ago. When we decided to move back home, I reached out to HRCU again to get pre-approved to purchase a new house. Even from 3000 miles away Vicky was able to help us get pre-approved and ready to buy a house within days. Given the mess of a process with which I had to deal selling my place in the Seattle area, Vicky was truly a breath of fresh air and made the entire process easy. When we flew home for closing on the house, she even came to the lawyer’s place with a Palermo pizza and Guers Iced Tea (out of her own pocket) to welcome us home. Frankly, Vicky should be heading up that loan department and showing others what real customer service is all about. The leadership had better do everything they can to keep her there or other Credit unions/banks are going to take her away.

Online it says that the Pottsville office is open but it's not , I lost my card & canceled it but now I can't get any $ out because there closed & I gave to wait 15 working days to get the new card . It's 2022 it should not take that long