Arize Federal Credit Union, State College, PA

THE WORST. AVOID!!!! I have a car loan through ARIZE - when I moved to Maryland, it took them 6 months and numerous phone calls to have the title sent to the MVA. Now I'm being told I will be charged for mailed paper statements - I'm all for saving trees, so I wouldn't mind if I weren't certain that I'd already signed up for paperless statements ages ago. So, here I go to log into my online account once again to probably see that I'm already signed up for paperless statements except, no, I can't log in because if you don't log into your online account for a while, they disable it. There are no instructions for how to get it unlocked. If you go to their page, you can find that you have to call them. So annoying when they have fairly limited hours (no Saturday hours, no hours outside of regular working hours). So, I will have to wait until after the weekend to try to squeeze the dreaded deed of calling them into my work day - this is a whole other circus of misery. No one competent ever answers the phone. You must always be transferred to someone who definitely will not be at their desk. I have dealt with ARIZE for other purposes, too, as the non-profit that I was involved with had an account here. People rotate on our BOD, as with many organizations, and switching the people on our account never got done correctly and always involved jumping through hoops. Their practices are just so archaic, it's painful. I hate leaving negative reviews, I rarely do, but please save yourself from using ARIZE.

Shelly has gone above and beyond helping me with a personal loan, super thankful for her quick responses and positive attitude! I don't think I will use anyone else for future loans, just Shelly!

I'd give a zero if I could. The negative reviews below about cover it. I had to start balancing a check book again because of the roller coaster back and forth charges, fees, reversals and oh yes, checks I don't even possess-my favorite of all. Who uses checks these days besides businesses? Do THEY even use them?

Avoid this credit union. We had a business account here for a year or so. Every time we brought cash deposits in the tellers would make us feel like it was a giant inconvenience to bring them money. Most of our deposits took 2-3 tellers about 30 minutes to complete.Deposit rates are terrible. I'm not sure why anyone would choose to use this bank.

They messed up and didn't send me a new card when they switched to mastercard. Now it had been 12 days since then and still no card. Waiting on a call back from them because I called "too late" in the evening. Had to wire myself money tp survive off of and was charged for it. Some of us work out of town and work long hours and don't get the luxury of being able to come into the branch office during bankers hours. Will be closing all my accounts with them.

We just closed on a loan and cannot say enough good things about every aspect of Arize’s Science Park Road office. Shelly Andrews, the loan manager we worked with, was terrific and was a true professional. The whole office is friendly and upbeat- there is no “stuffy” or “pretentiousness” like you’d have at a traditional bank. We’ve been members for many years and have used countless services the Credit Union has had available and it’s always been pleasant and positive. I highly recommend you check in with Arize for all your banking needs!

Shelly Andrews, in the loan department on Science Park Road, has helped me so much on a few occasions. This time I called the day before Thanksgiving, thinking I wouldn't get an answer to my question until the next week. I left a message and within an hour, Shelly called me back, answered all my questions and more. I was able to go into the holiday weekend knowing everything was handled. She's knowledgeable and doesn't give you any answers unless she knows she's giving you a 100 % correct/truthful answer. I appreciate her so much!

Abbie and Shelly did an amazing job for the 2nd time I came in for a loan I was in and out and always have a great time with them ladies