FNBO - First National Bank of Omaha, Mitchell, SD

I have banked at first national for 30+ years after my parents opened an account for me when I was young. Have always had great experiences and no complaints until recently. This is the first review I have ever posted in my life and felt the need as my voice was not being heard. I have never felted so disrespected after going through the drive thru and dealing with a new teller I have never met. Worst of all the bank manager was standing right there and thought nothing of how I was treated. When I spoke with Sarah, the branch manager, she proceeded to tell me that I was in the wrong and the customer service was appropriate. Since I am not a naturally negative person I must end this with a shout out to the amazing long term employees like Debora and Brad who are always so kind and treat you like family

Everyone is great, it isn't my first bank but I have been with this bank since 2013 and I don't have a single complain, they have helped me even if I'm away with just a call and they will always get me through anything I'm dealing with. Really appreciate this bank.

I am not one to write reviews but I have never been this livid with a company. I began banking with First National Bank of Omaha a month ago and have only made one deposit to my account 3 days ago. After meeting with a teller, I have found that this deposit was LOST. I am now a hungry college student for another day. Supposedly, I will be able to access these funds tomorrow which I will be withdrawing and closing my account. I am utterly shocked by the performance of this “bank.”

Been a customer since 1972, people are always helpful with questions about my account, my debit card or credit card I have through them. I love the online banking and being able to do so much on computer or phone without running 20 miles to town.

Great full service bank. 17 years with them, and I really can't complain. In house insurance rates are competitive, when they say no hassle checking they mean it. They recognize me as a human, and not just another account number. The only real issue I had with them was resolved quickly, and professionally on an executive level.

I have banked at first national for 30+ years after my parents opened an account for me when I was young. Have always had great experiences and no complaints until recently. This is the first review I have ever posted in my life and felt the need as my voice was not being heard. I have never felted so disrespected after going through the drive thru and dealing with a new teller I have never met. Worst of all the bank manager was standing right there and thought nothing of how I was treated. When I spoke with Sarah, the branch manager, she proceeded to tell me that I was in the wrong and the customer service was appropriate. Since I am not a naturally negative person I must end this with a shout out to the amazing long term employees like Debora and Brad who are always so kind and treat you like family

I am not one to write reviews but I have never been this livid with a company. I began banking with First National Bank of Omaha a month ago and have only made one deposit to my account 3 days ago. After meeting with a teller, I have found that this deposit was LOST. I am now a hungry college student for another day. Supposedly, I will be able to access these funds tomorrow which I will be withdrawing and closing my account. I am utterly shocked by the performance of this “bank.”

Everyone is great, it isn't my first bank but I have been with this bank since 2013 and I don't have a single complain, they have helped me even if I'm away with just a call and they will always get me through anything I'm dealing with. Really appreciate this bank.