OneMain Financial, Austin, TX

Ha ha office not allowed to call me anymore Never had any issues with them until my payments keep on increasing due to having their insurance to make up for full coverage I've had it since I opened a loan with them . Now for some reason they are increasing my payments so I call them and speak to Jesus work Id # 4202408 ask why can't give me reason so I asked how much original payment was never got an answer because I did get the unemployment insurance at beginning of loan which I thought was a good idea diffently not so I asked him to cancel unemployment insurance tells me it will not lower my payment. when I added the unemployment insurance it made my payment go up but now that I'm going to due away with anything causing me to pay more he's telling me it will not lower my payment and on top of that he never answered my 1simple question something is not right but you're i will make complaints to every agency possible

Open a loan in mid September, lady who helped me open acct said payment would be due November 11. Oct 11 a payment is withdrawn from my bank acct not even a month from when I received loan. Called branch to get info about mistake, spoke to Monica. She was not helpful and very rude. Didn’t help all all just kept saying “that’s not what your paperwork says”, instead of trying to see what happened. Asked to speak to manager, Monica then said she was the manager. I took out a $8k loan paying them basically double because of interest, therefore if I see a mistake I deserve to be helped professionally. Do not recommend this place to anyone. Feellied to, they were extremely nice when first in branch. She was really clear with providing info, and now they are backing out on everything that was said that day. Can not refer back to paperwork, because was not provided with hard copy and email link has expired(how convenient!)

I'm giving 2 stars because I appreciated how easy it was to submit documents online. I've been playing phone tag with Sadie for almost 2 weeks. I would call back and a gentleman would tell me that she would call back in 10-15 minutes which never seemed to happened. We finally do speak and she obtains information necessary to complete my application. She mentions that they "dropped" my loan app because they couldn't get a hold of me. This annoys me because I've returned all her calls. I giver her all my info and I tell her I submitted pay stubs online etc. We set an appointment for this upcoming Monday to complete the process for the loan. Cool. She calls back again today to complete my application and I'm thinking didn't we JUST do this yesterday? She asks for pay stubs. I repeated what I said yesterday -- I did that online. She states that even though their online portal offers that convenience, there's no guarantee they will receive them. Okay, that's weird? At this point I'm having a serious case of deja vu. During our Thursday conversation, she had lead me to believe that this loan would be approved and I would be signing paperwork to complete the loan. Today, she didn't have much recollection of our conversation and stated there was no record of my upcoming appointment. Today she stated that actually my loan probably WOULDN'T be approved but that she would let me know. She never called back to confirm, so I suppose I won't be wasting time going to their branch on Monday. I thought my experience with my first OneMain Financial loan with the Round Rock branch was awful, but this one takes the cake!

The 18% on the pre-approved loan wasn't the best, but after all was said and done, I ended up with a 30% interest rate. NOT what I was expecting, but I am still very thankful for them even when I don't have such an impressive credit score. This is just a minor but much needed step to my rebuilding. As for the branch itself... Wow. Just wow. The building is absolutely infested with cockroaches, piles of dead ones and scattered lines of live ones. EVERYWHERE. This alone made me want to walk out immediately and drop the loan entirely. Owing 2 grand to a place that can't even seem to get an exterminator? UPDATE: I carried this loan for less than three months, and my credit union actually approved me for a much higher loan at a much lower interest & monthly rate JUST so I could get rid of this company.

The people at OMF were very friendly. I wasn't approved at first but when I mentioned an offer I got in the mail, they honored it. In addition they have an awesome rewards program that allows you to earn points towards gift cards just for doing what you are required to, such as making payments on time, and signing up for schedule payments. If you need a loan go see them, or call them they are great and will help you out.

Ha ha office not allowed to call me anymore Never had any issues with them until my payments keep on increasing due to having their insurance to make up for full coverage I've had it since I opened a loan with them . Now for some reason they are increasing my payments so I call them and speak to Jesus work Id # 4202408 ask why can't give me reason so I asked how much original payment was never got an answer because I did get the unemployment insurance at beginning of loan which I thought was a good idea diffently not so I asked him to cancel unemployment insurance tells me it will not lower my payment. when I added the unemployment insurance it made my payment go up but now that I'm going to due away with anything causing me to pay more he's telling me it will not lower my payment and on top of that he never answered my 1simple question something is not right but you're i will make complaints to every agency possible

Open a loan in mid September, lady who helped me open acct said payment would be due November 11. Oct 11 a payment is withdrawn from my bank acct not even a month from when I received loan. Called branch to get info about mistake, spoke to Monica. She was not helpful and very rude. Didn’t help all all just kept saying “that’s not what your paperwork says”, instead of trying to see what happened. Asked to speak to manager, Monica then said she was the manager. I took out a $8k loan paying them basically double because of interest, therefore if I see a mistake I deserve to be helped professionally. Do not recommend this place to anyone. Feellied to, they were extremely nice when first in branch. She was really clear with providing info, and now they are backing out on everything that was said that day. Can not refer back to paperwork, because was not provided with hard copy and email link has expired(how convenient!)

The employee's were very professional and courteous and helpful would recommend them to anyone that needs a loan