Regional Finance, Bryan, TX

I had renewed my loan and I told the lady manager Leticia Garcia that I was coming to get the loan but I had emergency I will come and get the loan tomorrow. She no you either come now or it will be Fed Ex this was never explained to me. She was rude and refused to listen to me. I called another branch to in Huntsville to get the manager number and they stated she will call me directly we will see. Leticia Garcia refused to listened to me and tried to handle me rough. This is my money that I am paying back. She said she was willing to stay until I got there and ask me how long because she doing me a courtesy she was rude and not professional at all. I will call every last chain and go further until I speak with her manager. I am sorry people have emergencies that loan was last thing on my mind until they called. I don’t expect the district manager to call but if he or she don’t I will still follow through everyday until someone returns my calls . Leticia Garcia is a rude woman who does not need to be talking to customers the way she did. So the ball is left in their court. The district manager called me back and very nice and she handle the situation. And listened to me and apologized. I feel so much better

I was pre-approved for a loan and took up the offer. Had to give info over the phone to complete the loan process and immediately got notified by credit karma that a hard inquiry hit my account. The representative on the phone then tells me she will reach out to me later that day to go over the application. Two days go by, didn’t hear anything back so took it upon myself to reach out. Was told that it was not approved because my credit history is not long enough (just graduated college with loans) and I asked why was I not reached out too. The response was that they have been very busy and that I will receive a response in the mail even though they have my phone number and email on file. I work in the pharmacy and have to take in inbound as well as deal with customers coming in. You MAKE time to reach out to your customers to update them about anything dealing with their account. Poor customer service and I believe they know immediately whether you qualify or not and the rep was just being lazy and lied that she will reach out knowing dang well she would not. Don’t do business here because it’s a waste of a hard inquiry. Should have read reviews on credit karma about them because they are bad.

I called to see if I could get money to replace my roof. I received a call the next day to say can we talk numbers for your loan. I was able to get my roof and have extra money to pay something else off.

Do not! These loans are for the companies to get rich and dig you deeper in a hole. I have reviews posted about other places that are really have low interest loans and since I found them I will never deal with a company like this one again.

Great place to get a loan, friendly staff and will always treat you with respect and honesty

Very good and professional customer service. I highly recommend this company for everyone to get a loan from ♥️

I had renewed my loan and I told the lady manager Leticia Garcia that I was coming to get the loan but I had emergency I will come and get the loan tomorrow. She no you either come now or it will be Fed Ex this was never explained to me. … More

I was pre-approved for a loan and took up the offer. Had to give info over the phone to complete the loan process and immediately got notified by credit karma that a hard inquiry hit my account. The representative on the phone then tells me … More