Prosperity Bank, Crockett, TX

I was in banking for over 12 years and worked my way up from a teller to an assistant branch manager. Look at the picture. Not happy with the customer service from here. The branch manager refused to accept this money because it was "mutilated." According to the US Federal Reserve Bank in St. Louis, this money is not considered "mutilated" because "Mutilated currency, refers to a note that has been damaged so badly that 50% or less of it remains, or its condition is such that its value is questionable. " I was given a printout to send the money via registered mail, return receipt request to the Dept of Treasury or the U.S. Mint and I'd receive a replacement in 6-36 months. In other words, they didn't want to have to take the money. (Sarcasm) That's some great customer service!

I do my deposit drop everyday for the business I manage! The ladies there are always so sweet! Vicky has got to be the sweetest teller around! On top of that, there is hardly EVER a wait time AND they are one of the few banks around that still give out suckers to the kiddos! All around, my business chose the right bank to bank at!

I went to this facility and wanted a print out of my account and was told that I would have to pay $5.50 for a page. When I told the teller I guess I will have to change banks, teller stated "Maybe you will." I have banked with Prosperity for many years and have never encountered this before. More than one bank here in Crockett!

Ronda was very disrespectful and treated me poorly. Never been treated so poorly at any place of business in my entire life. I will be closing the account and share my experience with everyone I know.

I have Banked here for 11 years and I love it!! Everyone is always so sweet and helpful. Staff is the BEST

The Branch Manager Cathy Crawley had no desire to assist me resolve a business concern. I had to contact customer service to get assistance. Prosperity has a Diversity Policy that I feel is not followed by this branch. I would not recommend opening a business account with this branch.

I was in banking for over 12 years and worked my way up from a teller to an assistant branch manager. Look at the picture. Not happy with the customer service from here. The branch manager refused to accept this money because it was "mutilated." According to the US Federal Reserve Bank in St. Louis, this money is not considered "mutilated" because "Mutilated currency, refers to a note that has been damaged so badly that 50% or less of it remains, or its condition is such that its value is questionable. " I was given a printout to send the money via registered mail, return receipt request to the Dept of Treasury or the U.S. Mint and I'd receive a replacement in 6-36 months. In other words, they didn't want to have to take the money. (Sarcasm) That's some great customer service!

I do my deposit drop everyday for the business I manage! The ladies there are always so sweet! Vicky has got to be the sweetest teller around! On top of that, there is hardly EVER a wait time AND they are one of the few banks around that still give out suckers to the kiddos! All around, my business chose the right bank to bank at!