OneMain Financial, Houston, TX

My agent assisted me through every step professionally. Very easy to complete over the phone. All i had to do was download a few personal documents and upload them in the website for approval.

This place makes you waste your time. I received a call from Carla on Saturday tells me I have been approved and tells me the amount I was approved for. She then asked for more information. She takes my information tells me she will call me back in one hour. She Did not call me back seems they close early on Saturdays which is fine, just don’t tell someone you are going to call them back in an hour and then don’t call. I call Monday and I’m told she is busy and she is the only one that can help me. She calls me back 3 hours later and has me on the phone for 10minutes muted by the way, dead air the whole time while she continues to review my application. Just so I can be told now I need a co-signer. Getting a co-signer is not the problem. The problem is the lack of communication and mis information. Do not call someone and tell them they are approved if additional information is needed or the application needs further review. Maybe say pre-approved or once I review your information I will be able to let you know what you are approved for. Will definitely be taking my business somewhere else.

I called to make a payment on my principal balance. Everything was good on the call until they send me a receipt for my payment. When i took a look at the receipt, I saw that they charged me interest on my "principle Payment". I called to fix the issue but no one could help me! These people are CROOKS! Never come to this credit union.... If i could give this place ZERO STARS I WOULD!

Ok so my husband passed away and he was the only one on the loan at the time. So after he passed I ask for them to work with me so that I could start paying on that loan. They said bestly(hell no) and I ask well then what. If not payed when time due we repossess your truck!!!!!!! Never missed a payment ever and had a loan with them before and paid it off!!!! NICE PEOPLE!!! I guess I going to take the next step!!!!!

The employees at the Pasadena location are the best. Their manager has all to do with that. They are very well trained in performing their duties. Thank you for always finding ways to make everything easier.

One Financial sends me a message with a picture of the amount of my loan, how much my monthly notes are for 36 months and the interest rate at 17.99 that says ok Robert let’s wrap up your loan application. When I called to go with the loan approval and make the loan with a 741 credit rating , you change the loan to 58 months at a interest at 27.98 % rate. One Financial sends out phony info to customers and changes the loan criteria at sign up time. Not very honest company to work with. I was dealing with a immediate death in family making funeral arrangements at the time so I didn’t catch this for a couple of days. I called Andreas when I noticed to no avail. Very dishonest company to work with.

I needed a loan to help pay down some expenses. They were incredibly helpful and detailed. They were able to get a loan that was incredibly beneficial in catering to my current income and interests. All within a matter of hours. Very grateful for this awesome experience.

OneMain Financial is one of the best Financial Companies I have ever did business with. I Would Recommend OneMain Financial to my Family and Friends because they was there for me.