First Financial Bank, Mineral Wells, TX

This banks workers are fantastic, unfortunately the online banking is a joke overall. If you go in person to change your information, such as your phone number, it should automatically transfer over to online banking so clients can gain access. Adding in a form of verification where you enter a code from a text message, but not having the information update on the online portal you have as well is not an efficient process. Emailing support gets no response. Then calling they want you to email them confidential information. They need to upgrade their systems with this.

Went in 28 May 21 around 2pm Lady told me to wait in waiting room. Waiting room is in small corner of building with no air circulation no room between customers .Was 4 there .After 25 minutes I asked to talk to bank VP he was at lunch so I asked to speak to supervisor The supervisor did help me . Finely Finished my business in about a hour and a half should have been about 30 minutes.I took close attention to set up in bank supervisor can’t even see waiting room to check the service of employees.

No complaints other then you cant make an ATM deposit on the weekends. Very inconvenient.

The staff is all very helpful and friendly.

We appreciate First Financial Bank for their great banking services and their community involvement. Thank you for always having our back.

The drive through is a joke, very rude. I love the bank in weatherford never had a problem, move out here I have a problem every time I go to this bank. About to lose my service

I'm spoiled, and happily so. I have done my best to direct all new business to First Financial Bank. I am sure all banks teach their employees how to be sociable, but this location by far has the best overall staff and the Drive-thru Customer Service and cash clerks are by far the best!

I'm not even going to waste a bunch of breath on this bank they have too much oopsies and they're very rude one minute they will exchange money for you and not the next just FYI go to Titan Bank they're great!