Credit Union of Texas, Wylie, TX

Filing complaint against your branch located at Wylie TX- 2580 FM HIGHWAY 544 WEST WYLIE TX due to blatant disrespect, lack of apology and unwillingness to help from the branch assistant manager DANI FLORES. I visited the branch after never receiving a debit card for the new checking account I opened on 7/9/22 via the branch in person and also as of today never received the card in the mail. I then did an online chat and they claimed no card was ordered but then they stated a card was activated which made no sense. I then called and was informed the card was mailed but probably lost so I had them cancel it and i was informed to cut it up when received, but the card was never received. I then decided to come back to the Wylie branch as informed if any issues in order to have a debit card issued right there but was mistreated. When i came into the store and let them know what happened and that I needed a card issued i was then told they couldn't help me and to sign into the kiosk and I stated oh ok and proceeded to the kiosk. While approaching the kiosk and pressed the sign in button. The lady next to the kiosk who I later discovered was assistant manager DANI FLORES was talking with another lady. As I'm starting my sign in I hear DANI FLORES ask the lady if she had checked in yet and the lady said no. DANI FLORES then looks to me and tells me that the lady she is talking to needs to sign in and she was there first, but the lady wasn't even using the kiosk so she pretty much made me move out the way which was rude because I was already attempting to sign in. Then, as I'm leaving a gentlemen whom I believe was a member services rep as he walked out of the office, stopped me and asked if i needed help. I stated no thank you I'm just going to close my account and file a report as I was just disrespected and treated poorly which is beyond unacceptable. I then returned back inside with my mother and returned to the counter and asked to speak to the manager and the man told me she was the manager whom was DANI FLORES standing at the counter next to his. I then informed her of her poor service and treatment towards me and she did not apologize nor acknowledge my story, instead she stated she did nothing wrong and that she said excuse me to me. She should have told her customer that once I was finished that she could then sign in at the kiosk. I then stated I just want to close the account and remove my money. I also asked for her name to file a complaint and she then directed me back to the kiosk to close my account and make a withdrawal and this time the bank was empty with no customers. As I'm trying to sign in at the kiosk again a very nice member services representative comes out of her office and informs me she can help me and I did not even have to sign in. (Please note when I came to the branch on 7/9/22 I was not told by the counter to go sign in at the kiosk instead they told me they would let a member services rep know and I just waited in the waiting area. ) The only helpful employee was a Ms. ZABRINA who was not only very helpful, but she listened and apologized many times for the treatment I received which was something I never received from ASSISTANT MANAGER DANI FLORES. I've been with your credit union many years and I've never received such horrible service and not my mother and others I referred will not be opening any accounts with your bank do to the treatment I received on 7/23/22 around 11:45am at your WYLIE TX BRANCH. I need this complaint addressed as I'm really not hoping this was racial discrimination as both myself and my mother witnessed all the other customers who were there which were Caucasian were not made to sign in to the kiosks. They would not even help me to withdraw my money which is something they could have done at the counters like I did 2 weeks ago. The member reps do not do that portion as the counters handle withdrawal and deposits. It appears they just elected not to assist me.

Brandon was a great help and very knowledgeable. He was able to take care of my situation quickly and I felt very comfortable as he walked me through the process. Every time I come to this location the team is friendly and offers excellent service.

No matter the service you give, your bankers and associates need to be trained properly on what is and what is not allowed. To go all the way thru an application process then to get told they can’t do it because of a detail they should have known about from the beginning is asinine. Train your people better and quit penalizing those of us who are trying to make smart financial moves to have better lives.

Lupita gave timely & concentrated service to me Monday evening at 4:00 pm. She rendered excellent service.She is worthy of the highest commendation for her service to & for me.I have been a member in the Dallas branch since the fall of 1967, BLESSED to be approaching 86 years of age. THANK YOU LUPITA and Credit Union of Texas for assisting me during this teraristically inclined & pandemic eta.Whereas, our financial stability & credit status is of utmost importance, especially during our present time & state of unrest within America. Finally, THANKING GOD for our level of committment to each other & our love and concern eternally. 54 excellent

One of the worst banking experiences I ever had. The credit union is simply not into helping customers, there only answer is “its not our policy” or “its not our fault you go figure it out”. Few months ago, I had an auto loan with them and setup auto payment with them. 2 months later I found out that auto payment was not setup correctly and payments were not going through. They reported it to credit bureaus which hurt my credit history bad. I called the credit bureau and they said only people who can take it away is this who reported and that is common for banks to take late payment reports out of customer credit history out of courtesy. Since then I have called them over 20 times and went to the branch to resolve it. Every person gives me different information. Initially they said that they will take the report back but later they refused to resolve it. I had been in such situation with another bank years ago and they were able to help me out of good will in a single call. But apparently this credit union is not into customer services, or good will but most rude. My suggestion will be to take your business somewhere else where the institution cares about customer rather then pointing to fine prints in contracts.

If I could give 0 stars I would. Extremely difficult to close out my account. My 20$ fee turned into a negative 1$ balance. I tried paying them in coins and they directed me to the coin counter. I had to get out money from the ATM so the 5$ I took out cost me 10$ because of fees. My name was spelled wrong on the account. The people there either don't wanna work or treat you that way. Never using this banking institution again. STICK TO CHASE WELLS FARGO OF BOA. MAYBE EVEN CHIME AT THIS POINT.

Ryan and Kelly both helped me with my account. Super friendly and helpful! I’ve had this account over 30+ years, and they are always super attentive and prompt! The manager, Scott, is doing a great job in taking care of their members. Thanks for all your help!

Daniela, Lead teller at the Wylie branch of CUTX was really great to work with for getting my transactions processed quickly and in a friendly and professional manner. 😀 The same transactions at other branches had been not so quick or friendly and I really appreciated her today for helping make my visit pleasant!!