Mountain America Credit Union, Vernal, UT

Stopped in to open an account, disappointed by the lack of attention given, not very busy and yet I had to wait while one loan officer was with someone else the other was sitting at his desk with no one to help. Finally I just walked out. I mentioned my experience to others in my family and they said they had similar experiences. Most Credit unions I have dealt with in the past are much friendlier than most banks and really have gone out of their way to serve my needs, I felt as though me business was unimportant to them.

Vanessa was so kind to help me make a withdrawal today when I desperately needed some cash. Thanks so much keep up the great service I have been banking with MACU for 27 years!

We had an issue with being scammed. Mountain America Credit Union had it resolved with 24 hours.

The customer service I received from 3 different ppl I talked to today. (I wish I would have wrote their names down) were amazing. They seriously need acknowledged. My fault I was stressing a little bit and they were so sweet and helpful. I wish all cust reps were this nice and helpful. If I could give more stars I would. Thank u so much Maryann mcclure.

I am so grateful for Cat's assistance and help to get me transferred to your bank. I just love her efficiency in dealing with the details and boring stuff. I have talked with Preston and Sam who have answered a myriad of questions for me. You are a family oriented CU and just the right fit for this senior citizen. Thanks!

Stopped in to open an account, disappointed by the lack of attention given, not very busy and yet I had to wait while one loan officer was with someone else the other was sitting at his desk with no one to help. Finally I just walked out. I mentioned my experience to others in my family and they said they had similar experiences. Most Credit unions I have dealt with in the past are much friendlier than most banks and really have gone out of their way to serve my needs, I felt as though my business was unimportant to them.

My experience is not good. MACU found it necessary to close my online banking because I had too many fraud cases in a year. Now this is no fault of mine so I can't figure why I am being punished. It's just like saying it is my fault I am a victim of fraud. Guilty until proving innocence. Overall, over the years I have had an excellent relationship with the folks.

Love this bank. Always have a good experience with them. I would refer them to family and friends.