First Horizon Bank, Martinsville, VA

While I have had some positive interactions with people at this bank, the women who are the primary tellers are possibly the most rude customer service reps I've ever encountered. They act like they are doing the customer a favor when kindly asked to perform their duties. Very passive aggressive and it's obvious they detest their job. Corporate needs to place a video camera here. I was a SunTrust customer for over 45 years. The First Horizon take over was not a welcomed one, and continues to be antagonistic at best. Just wow.

The exact same female that worked at Sun Trust in Krogers was always rude to customers, Then once the name changed to First Horizon all of a sudden there goes the rude black girl that Wells Fargo in Bassett Virginia working gets rid of due to her being rude there working in First Horizon. The young smart lip service black female and now she is running around in First Horizon Bank as if she is the head big wheel that owns the bank and being very rude to customers, rolling her eyes, and sucking her lips as the customers are major problems to her and she shouldn't have any job dealing with the public at all. She is a major reason that bank is so awful!!! She even have the nerve to try to impress the other girls that work in First Horizon Bank by being so rude and talking down on customers!!! The best option is to close the bank down and let another business be there!!!

Replaced card twice since the conversion, due to malfunctions. The txt and email alerts regarding your account balance is never accurate and I could go on and on....SunTrust was on point with customer service and ensuring your balance update was accurate up to the min. Easy digital banking and making deposits. Everything was easier for the customer. Will be looking for another bank!!!

I have not been pleased with them since the conversion. I almost never had issues with Suntrust, and for an example within 5 months I have had to replace my debit card 3 times due to chip issues, very aggravating and disappointing.

The tellers act as if a customer is an imposition! It was the same when it was Sun Trust since the staff remained! Closed my account!

While I have had some positive interactions with people at this bank, the women who are the primary tellers are possibly the most rude customer service reps I've ever encountered. They act like they are doing the customer a favor when kindly asked to perform their duties. Very passive aggressive and it's obvious they detest their job. Corporate needs to place a video camera here. I was a SunTrust customer for over 45 years. The First Horizon take over was not a welcomed one, and continues to be antagonistic at best. Just wow.

Replaced card twice since the conversion, due to malfunctions. The txt and email alerts regarding your account balance is never accurate and I could go on and on....SunTrust was on point with customer service and ensuring your balance update was accurate up to the min. Easy digital banking and making deposits. Everything was easier for the customer. Will be looking for another bank!!!

The exact same female that worked at Sun Trust in Krogers was always rude to customers, Then once the name changed to First Horizon all of a sudden there goes the rude black girl that Wells Fargo in Bassett Virginia working gets rid of due to her being rude there working in First Horizon. The young smart lip service black female and now she is running around in First Horizon Bank as if she is the head big wheel that owns the bank and being very rude to customers, rolling her eyes, and sucking her lips as the customers are major problems to her and she shouldn't have any job dealing with the public at all. She is a major reason that bank is so awful!!! She even have the nerve to try to impress the other girls that work in First Horizon Bank by being so rude and talking down on customers!!! The best option is to close the bank down and let another business be there!!!