Navy Federal Credit Union, Stafford, VA

Visiting family in Stafford and stopped by Navy Fed since I don’t have one where I live. Dana assisted me and was very friendly. Hadn’t been in a Navy Fed branch in years! Customer service was excellent and fast.

Today I went to inside the bank because I need withdraw some money for emergency use. First person who help me was men and 2nd person was Lady i do have her teller Id#51263. I was not happy her customer service, she ask lot of questions and make me feel very uncomfortable. I’m withdrawing my own money and she make me feel so unwelcome and too many questions. When she hand it to my money she didn’t even count for me just hand it to me ask me to count it. What a customer service!! And whole time she make me feel I’m stealing money very very uncomfortable Why is that problem I’m taking out my own money to take out?? Look at me weird act like She don’t understand my English!! I hope no one go through this experience like this. Very disappointed ☹️

Amazing always professional and helpful and knowledgeable with every question that is asked

Just trying to make a deposit however it takes 45 mins because they only have one teller available with 8 people in line and they have the nerve to hire someone as a host who literally stands around and does nothing. You don't need a host at a bank you need tellers who can actually help the members. Terrible management. Poor girl up front having to shoulder the load herself. Will give an extra star for her.

I've been banking with Navy Federal for a very long time. The service at this location is always very quick if you need something. And they're all very eager to help

Rudest service I have ever received, I am debating closing all business with them. They were unable to draw cash out for a car purchase and were extremely demeaning about it.

The best service very friendly staff, and is always happy to help you on the phone or directly at the office. Thank you.