Citizens, Montpelier, VT

I'm very pleasantly surprised at the professional and personable staff at this bank. I have accounts at three other banks/credit unions and none compare to the folks here. I have closed two of my other accounts and will be using Citizens as my primary financial institution. Major kudos to the staff!!!

Poor customer service at the higher level.

Citizens is a horrible bank1 If you write your kid a check for his /her birthday they will charge 7 dollars for them to cash it, more if it over a hunderd plus your fingerprints!

Love banking here, they are always helpful and good to work with.

Lady on the phone was very rude before even hearing the issue

Neda B helped me so much! Would highly recommend this branch!

Citizen Bank is unethical at the higher up manager level all the way down to the branch managers and tellers. They will lead you on for months over promising refunds, pass you on to the next person and lie about conversations that took place. When ready I will cancel all accounts and never do business with citizen bank again. All you have to do is read the other comments do you see everyone has the same opinion. NSB is by far the best bank in Vermont. Shop local with NSB!

I'm very pleasantly surprised at the professional and personable staff at this bank. I have accounts at three other banks/credit unions and none compare to the folks here. I have closed two of my other accounts and will be using Citizens as my primary financial institution. Major kudos to the staff!!!