M&T Bank, Rutland, VT

Peoples bank was our business bank for as long as I have worked here, it was recently taken over by M&T....I have to say from a business stand point it is disappointing to say the least, got the business credit card says to call to activate the card. Was on hold for an hour and 19 minutes. That was over 2 weeks and it still doesn't work. Took the card into the bank, still no resolution. WOW The staff at the Rutland Branch is amazing. friendly helpful, they are just as confused as we are. This is my personal view on the lack of care I have viewed in a very short period.

1 star is generous for this joke of an establishment. The transition from People’s United to M&T was terrible to say the least. They’ve also changed how you can transfer money from account to account, making it incredibly difficult to do anything. The set up of their mobile app is laughable and gives me headache every time I try to use it. Overall, a one star rating doesn’t encapsulate the utter frustration that this place causes me. Please come back People’s United, I miss you❤️.

They charge excessive fees for cashing checks drawn on their own bank. This is abusive and exploitative in general but especially for low income people the high percentage they charge is devastating and discriminatory. There's absolutely no justification to charge that amount merely for processing a check this is greedy and appalling.

Since M & T took over Peoples the branch is horrible. They don't answer the phone and when I drove through the drive through to find out why they were not answering their phones I received a snarky remark about them being busy. Now I need to move the account and go through the process of changing all of my auto withdrawals.

I would say the worst customer service in Rutland and by far the last bank I would open an account at. I have plenty of bad days but my customers always get treated with respect.. I belive they need to do some customer relations training

I received the best service today. Noah helped me. He answered my questions and explained everything so that my old brain could understand. I left feeling well taken care of.

1 star is generous for this joke of an establishment. The transition from People’s United to M&T was terrible to say the least. They’ve also changed how you can transfer money from account to account, making it incredibly difficult to do anything. The set up of their mobile app is laughable and gives me headache every time I try to use it. Overall, a one star rating doesn’t encapsulate the utter frustration that this place causes me. Please come back People’s United, I miss you❤️.

Peoples bank was our business bank for as long as I have worked here, it was recently taken over by M&T....I have to say from a business stand point it is disappointing to say the least, got the business credit card says to call to activate the card. Was on hold for an hour and 19 minutes. That was over 2 weeks and it still doesn't work. Took the card into the bank, still no resolution. WOW The staff at the Rutland Branch is amazing. friendly helpful, they are just as confused as we are. This is my personal view on the lack of care I have viewed in a very short period.