New England Federal Credit Union, Williston, VT

I wouldn't want to do business with any other credit union when buying a house. The entire team was incredibly helpful and kinda from top to bottom. Our loan officer was Annie Rogers and she is a rock star. She was incredibly helpful and knowledgeable. She went out of her away on multiple occasions to make sure we had everything we needed in a pinch. Would recommend NEFCU and the team to anyone!

We've had two mortgages with them (in VT and MA), and there's no one I'd rather do a mortgage with. Their rates have been fantastic, and better still, both closings were first-rate A+ from start to finish; in the second one, our realtor said he'd never seen an escrow process go so smoothly. I'm not one to lavish praise lightly, but for NEFCU, I can't lavish enough.

I recently used NEFCU as a lender for my first home purchase. Abbie and her team were great to work with and always quick to answers my questions regarding the loan process and purchase costs. I would definitely recommend NEFCU to anyone looking for a lender when buying a home.

NEFCU and Annie Rogers set a high standard for service throughout our home buying process. We chose NEFCU over other options not only because of competitive rates and a great first time home buyers program, but because of the attentive, personal communication we received from the first inquiry that followed through closing day.

My wife and I recently relocated to Vermont from Rhode Island. I want to thank Abbie Jefferis and her support staff at NEFCU. Abbie made what can be a difficult loan application process easy. She was a pleasure to work with. She was helpful at every turn and always available to give us advice and answer our questions as we moved forward to our successful home purchase and mortgage with NEFCU.

We have been a long time member of NEFCU with no problems. But since the merge - nothing but problems - our member number was changed with out any notification. We were charge a late fee on our credit card with them even though I had paid the bill 15 DAYS EARLY. Their after hours service is useless. We are in the process of reviewing our options of switching to another Credit Union.

Lynna at the front desk needs a raise. She is the reason many of us come back to this location. She is helpful, is always pleasant, and goes above and beyond, especially to new Americans. I have watched her now twice help a new American in front of me. This is the customer experience we as long time members are used to, and is lacking over the phone since the merger. Vermonters like local, we want to speak to someone local, who can help us problem solve when issues come up. The worst thing about the merger is not having Zelle. This is a huge interference with everyday living. This merger has been frustrating in all parts. I have been a member for 20yrs, I’ll stick it out though in hopes we keep getting

Ever since their merger with VSECU, they havent been avle to provide me with so much as a confirmation number for y payments on loan. On top of that, the customer service has gone from excellent to HORRID. The 3 ppl I've spoken to on the … More