U.S. Bank Branch, Ephrata, WA

I do not bank at US bank but I had a check to cash and the check was from US bank so I stopped to cash it at the US bank and because I dont have an account with them they charged me $7 to cash their own $100 check. It would have been cheaper to cash it at Walmart . Not impressed at all!!!!!

U.S bank is a very frustrating place to bank. I personally bank at Chase. The gals that work there are all nice enough BUT, 9 times out of 10 your wait for service is slow as molasses. The last 5 times I've had to make a deposit there the first thing I'm greeted with is Sorry for the wait. That should be the motto at the Ephrata US Bank is we will make you wait, but then we'll apologize when you finally get service, so, Sorry for the wait. On top of that they can't even split a deposit, they use to be able to and all other banks can but not Ephrata US Bank anymore.

Yes, we remember Peggy--one of the old-school bankers. We too found these "new" bankers lacking, and closed our account. Won't be opening any time soon, either. There is just no excuse for treating your Loyal", "Valued" customers like that. They should take lessons from the retired bankers. But such is the norm for anyone under 50, it seems. "Just gimme my paycheck right now!!" Sad--good-bye.

Gone are the days of Peggy and old school bankers that actually got out of the chair and fixed things. This is now a bank of corporate drones wasting your time and pretending it’s service and while saying “I understand your frustration.” like pre recorded bots.

terrible service. Line of people out the door and they've got one teller working. They have I don't know what handful of windows not open. if there's a full lobby of people in there, needs to be all hands on deck.

I do not bank at US bank but I had a check to cash and the check was from US bank so I stopped to cash it at the US bank and because I dont have an account with them they charged me $7 to cash their own $100 check. It would have been cheaper to cash it at Walmart . Not impressed at all!!!!!

Yes, we remember Peggy--one of the old-school bankers. We too found these "new" bankers lacking, and closed our account. Won't be opening any time soon, either. There is just no excuse for treating your Loyal", "Valued" customers like that. They should take lessons from the retired bankers. But such is the norm for anyone under 50, it seems. "Just gimme my paycheck right now!!" Sad--good-bye.

U.S bank is a very frustrating place to bank. I personally bank at Chase. The gals that work there are all nice enough BUT, 9 times out of 10 your wait for service is slow as molasses. The last 5 times I've had to make a deposit there the … More