I was going to give 3 stars but the customer service is terrible. Charged a overdraft fee when there was no money in the account which caused it to be in the negatives. My husband went to pay it off and they closed his account without notice. No call, no email, nothing. Older blonde lady also has an attitude problem and got mouthy with my husband when he was concerned on no notice for his account being closed. Rolled her eyes, and gaslit us about "They should’ve called you." Yeah, maybe they should’ve but it doesn’t mean that they did. She also put us on hold to mess with a plug in fragrance holder. Unprofessional and definitely won’t be coming back here, and definitely won’t recommend to other locals who looking for a bank.
no. 1 against the rush
1 year ago
Dealing with banks is never fun, but this is the best Umpqua staff by far. Live in Portland now, but still call them when I need help. Love y'all.
rich wadsack
1 year ago
Always helpful staff.
scott lee
1 year ago
awful online service.
Lexi Jo
1 year ago
Fast friendly service
Patrick Ross
4 months ago
Excellent service
All the time
Try calling a different umpqua branch....see if you get a real person
Right away
Love the service
dean mcclure
4 months ago
What a helpful staff
Always available
Always thorough!
Thanks so much!
Shyanne Moreno
4 months ago
I was going to give 3 stars but the customer service is terrible. Charged a overdraft fee when there was no money in the account which caused it to be in the negatives. My husband went to pay it off and they closed his account without notice. No call, no email, nothing. Older blonde lady also has an attitude problem and got mouthy with my husband when he was concerned on no notice for his account being closed. Rolled her eyes, and gaslit us about "They should’ve called you." Yeah, maybe they should’ve but it doesn’t mean that they did. She also put us on hold to mess with a plug in fragrance holder. Unprofessional and definitely won’t be coming back here, and definitely won’t recommend to other locals who looking for a bank.
Shyanne Moreno
1 year ago
no. 1 against the rush
1 year ago
rich wadsack
1 year ago
scott lee
1 year ago
Lexi Jo
1 year ago
Patrick Ross
4 months ago
dean mcclure
4 months ago
Shyanne Moreno
4 months ago