Yakima Federal Savings & Loan Association, Kennewick, WA

I used this bank because it is right next door to my job. I felt super overwhelmed when I walked in with a huge check that I was never expecting to receive. I walked in and told them what I wanted, no questions asked they met my expectations. They were not pushy nor did they try to make me open accounts that were unnecessary. When i did not understand something they explained it to me so that it made sense. It was a very calm cool and collected transcripts and I am very please.

1st time in a legacy bank that my grandfather and grandmother started my 1st savings account over 50 years ago. I started my son a savings account 20 years ago. Sad to say It was a different branch and different era at the time. My son moved to this area a few weeks back and went in for information about his account. He left saying treated very rude by the teller that helped him. By the way as of today I followed my son in and sorry to say I was not greeted just asked if I needed help. I just was there to support I then witnessed my son treated in similar manner. And we both left as if our money did not belong there. As I finance my banking somewhere else. I had to tell my son he should take his money elsewhere or bank at some other branch.

Very very poor attitudes from the gals that work here they need to be fired. I just moved to kennewick and love yakima federal. But from now on I will be going to a different branch. My father even recognized this attitude problem. Mrs Ramos was a very Poor teller. Wasnt happy at all. This is my second time at this branch and recived a bad attitude from the last teller as well. Dont like the way i was treated wont be going back!

As been my bank for years. Always friendly and helpful staff

Nice bank friendly staff

Worked with Tony to get pre-approved for home loan for about 2.5 weeks only to find out via email all the time and effort spent providing all documentation, the waiting, following up, asking questions only to get an email saying our application was denied. I will say he was kind overall but It does not take away the disappointment and lack of communication. Definitely following my gut next time.

I used this bank because it is right next door to my job. I felt super overwhelmed when I walked in with a huge check that I was never expecting to receive. I walked in and told them what I wanted, no questions asked they met my expectations. They were not pushy nor did they try to make me open accounts that were unnecessary. When i did not understand something they explained it to me so that it made sense. It was a very calm cool and collected transcripts and I am very please.

1st time in a legacy bank that my grandfather and grandmother started my 1st savings account over 50 years ago. I started my son a savings account 20 years ago. Sad to say It was a different branch and different era at the time. My son … More