BECU credit union, Lake Stevens, WA

I drive out of my way to visit the Lake Stevens branch as the staff is always more than helpful and efficient. Jazmine has assisted me a few times with issues on my personal and business account. I appreciate her taking the time to walk me through and resolve any problems.

Please be specific by educating the public to negative activities that very few have discovered too little and too late when precious saving and checking accounts are drained by tricking children into buying into faked websites, spoofing seniors to buy holiday gifts and groceries, medicine just to survive to next new year celebrations and transactions. We can do this, please!

I have never experienced anything negative from any branch. I always receive excellent and attentive service, whether I'm going through the drive-thru, into the lobby or any other experience. Thanks, BECU for being AWESOME!!

Needed to deposit a check I received from a friend and the funds went through but after I already used the check for emergency payments they took the money I had on the check out of the account leaving me high in the negatives, I tried calling them from work being told it would be a 10 minute wait but no one was answering so I had to leave early to drive to the bank (still waiting on the phone). When I got to the bank no one had picked up the phone and ive been waiting for 40 minutes, I talked to a teller who was kind but then he brought me to speak to his manager who said the check i had was fictitious and talked to me like I was some criminal when I didn't even write the check. I left feeling frustrated and embarrassed and I called my friend who the check was from to ask what was the issue and he said he had to shut down his bank account because he was dealing with fraud. Won't be coming back here

We've been with BECU for at least 5 years. I tried to use my debit card a third time within an hour at our local gas station. Nope "frequent use". How hard could it be for the algorithm to ask for the PIN on the third attempt? I don't need excuses I need the debit card to be dependable not have poorly executed security measures fail me. ( Have to drive truck that takes over $100 of diesel. Card limits @ $95. So twice to fill it up. Then a special trip to get gasoline for the lawnmower.) I'm very disappointed and Googling up this issue to see what other banking options have to offer. Edit the next day: Actual plastic debit Card is not working at all now, the next day. So I call the number on the back of the card and get nothing but a computer that gave me 2 incorrect options. Second edit the next day: So I used the self service option on the phone answering computer. After navigating, entering acct.#, trying again due to phat finger syndrome, seems I've tapped in a zillion numbers, OK fine, it's security; it asks me for a number I should not mention here. I have never heard of such a number. Clearly they don't want solutions via that medium. So I used the Red Phone Symbol and had dinner.

I am noticing most gripe about becu are due to extenuating circumstances. Half not even on behalf of becu. New accounts, canceled checks from 3rd party, misconceptions about loans and funds available from checks. Yes, lines, yes your situation upon application can change teller optimism. I go in for a new card monthly as $ clip destroys mine. My loans have all been trouble free. Fraud dept is exceptional, increase limits from ATM always cleared. Only establishment (been through most all local banks) I haven't had many issues. Fraud hits a lot, but that's my online purchase habits. Keep up the good work BECU! 16yr member!

I drive out of my way to visit the Lake Stevens branch as the staff is always more than helpful and efficient. Jazmine has assisted me a few times with issues on my personal and business account. I appreciate her taking the time to walk me through and resolve any problems.

Please be specific by educating the public to negative activities that very few have discovered too little and too late when precious saving and checking accounts are drained by tricking children into buying into faked websites, spoofing seniors to buy holiday gifts and groceries, medicine just to survive to next new year celebrations and transactions. We can do this, please!